I would definitely escalate. If you have the original email and the links pull in the wrong artifacts, I would press them.
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I did the Retimer-Updates with 3.17. So I do not need to do them again with 3.18, right?!
Whats the current plan to get the 400MHz issue finally fixed? What are the next planned steps or how should I continue/help (can I?) solving this issue? After years of suffering I finally want to have a fully functional device (without purchasing the most expensive part of it new).
5 Likes
update from 3.17 without issues. Noticed fans boosting frequently at a loud volume under 3.17, this issue seems completely resolved with 3.18. Thanks a lot for the continued work on the BIOS!
II have just successfully updated to 3.18 with the Windows exe. Dual boot machine with Win11 24H2 and Debian Trixie. Both with encryption.
I had already done the two retimer updates with 3.17. Itās correct that I donāt have to apply them again, right?
Is there a plan? May I kindly ask for an update here please?
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Based on your description, it appears the high CPU temperature is causing the CPU to throttle.
We conducted several thermal tests and confirmed that the fan curve is managing heat effectively. Although we were unable to reproduce the issue on our systems, we believe it is still related to a thermal problem.
Weāve received similar reports from other customers in the past who were able to resolve the issue by cleaning the fan and applying new thermal paste. We recommend you try these same steps and then monitor your system to see if the problem persists.
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Thank you for the suggestion but unfortunately that is very unlikely my root cause. I replaced the paste once and after that didnāt work, I even switched to Thermal Grizzly PTM which didnāt solve the issue as well. After years of suffering from this I believe I have tried pretty much every option, which is why Iām dependent on an update that finally resolves this for me. Maybe you have any other ideas?
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My 12th Gen board is now ewaste after a hardware failure during another attempt to upgrade standalone from 3.06. Itās unclear whether the upgrade contributed to the failure.
Support immediately put me into the āsend photos of the front and back of the mainboardā response to my initial request, which already included photos and video of the front and back of the mainboard. So thatās a wrap on trying to figure out if a standalone 3.06 upgrade is possible.
Did you resend them the pictures and video anyway?