I got a new work laptop so I have passed down my framework to my kids. all it has is linux on it, and my kids mostly play with the login screen and at most, minesweeper. the laptop has not passed the kid test as in… almost any time they are done with it its just a black screen with white text. i long hold the power button (for like 15 seconds) and restart and all is good. but its also has gotten really hot while doing nothing. sitting on said login screen etc.
who can help me debug? im unsure if this is a framework hardware issue or if its an ubuntu issue.
Save yourself from the headache and potential expensive repair by getting your kids a $100 used laptop instead. (Any damage to the Framework panel will cost you more than $100).
If money is no object, then still, get another laptop for them to save yourself from the headache trying to troubleshoot [potential] Framework issue.
(That is, as you have kids, spending time in troubleshooting a Gen 1 product isn’t worth any family person’s time, IMO. Better spend the money and buy yourself out of the issue. It’s more of a finite, deterministic outcome.)
Appreciate the reply @A_A and thinking about how to best use my time wisely! Fortunately, while I’m away at work I can move the ball on this laptop not being a fireball so I do indeed want to spend some time trying to get it in a better condition.
I was in the second batch of framework orders. I can’t really say if it happened on day one as I didn’t use it too often when I got it.
Fan works!
Nope. No windows.
They use the lap on the table and their laptop. Again, the fact that it’s on the login screen overheating (after booting up) is whats concerning.
5 and other questions: Yes, I’ve popped it open. Nothing concerning going on. Gets hot quickly.
@nrp let me know if you have any thoughts on how to troubleshoot. I suppose I could just boot it without an OS and see if it overheats?
Have you flashed the firmware to 3.07?
Batch 2 firmware definitely had tonnes of black screen and overheating problems – I definitely had them and they were fixed with 3.07.
There used to be a pinned post in the forum which I thought was pretty useful and increased chance that everyone knew to do this - but I don’t see it now.
If you need to take care of this the instructions including download link are here:
The keyboard area I too feel is a bit warmer than other laptops (mostly ultrabooks), but as far as the CPU temperature reporting, it’s fine, <= 55 degrees celcius, in most day to day workloads (assuming ambient temperature is <= 35).
Maybe if the material used can be swapped or something so that it traps the heat and moves it away using fan will be a great thing.
Taking the kids out of the situation, your first move is will likely involve contacting Framework Support (as I think you’ve hinted that you’ve followed the Fedora 35 installation guide). i.e. You’re only on a well-traveled path.
