Lately, my laptop has been shutting off completely as soon as it’s unplugged from the charger, even when the battery reads as being fully charged.
Sometimes, (but not always) it won’t power back on unless it’s plugged in either, but if I remove the charger while it’s booting up, it seems to be okay. If I pull the charger after it’s fully on, it shuts off again.
I’m getting no battery warnings or anything, and when I manage to get it powered on without the charger plugged in, I haven’t noticed any reduction in battery life.
I just had the same issue. Unplug after fully charged, unit on, and the unit instantly powers off like the power was cut. Using the stock charger supplied with the laptop. Turns back on and boots with the power button as expected.
I’m experiencing the same issue. I wonder if it could be related to me having two power adapters. One is charging the laptop directly, the second is there only to power The hub so that the hub doesn’t drain the laptop.
Either way the laptop crashes, and won’t come back without lots of fiddling. When it crashes there are weird graphical glitches and artifacting. The screen is frozen and nothing responds.
I used to not have this issue and only got it after rearranging things.
Apologies for necro’ing this thread, but I’m encountering the same thing with my FW16. Battery is good (at the charge limit I set of 85%), but sometimes (not always) the whole thing just turns off as soon as the stock charger is disconnected. Nothing to be found in the logs (journalctl).
Was there any resolution of this from others? I know they’re different models, but I’d love to live without laptop-unplugging anxiety.
That’s the odd thing about it. My laptop was doing nothing intensive at all. No games running. No intensive tasks. Just some light browsing. The CPU doesn’t show more than a few percent use.
I’m happy to report the issue more fully in the FW16 forum, but since this sounded like exactly the same symptoms I wanted to check if there was already a known fix before I did so.
That is a good guess. Mine recently started having the same issue as well. Laptop just shuts off when unplugged. However, if I turn it on (without charging), then it runs ok on battery.
While I don’t have a solid solution, I do have an update on this issue on my FW16.
When unplugging my power-supply, sometimes the charge light on the USB-C port remains on for an extra second. When this happens, the issue manifests itself, and the whole machine loses power.
However when the charge port light goes off immediately when the cable is unplugged, the issue does not appear to manifest.
I’m not familiar with the circuity that controls the charge light, but I’m guessing it remaining on means that the laptop thinks it’s still plugged in, resulting in the battery never activating, which would explain the observed behaviour.
Unfortunately my schedule doesn’t allow me to investigate any further at this time.
Looks like Framework agreed it was a battery issue, as after opening a support request, and sending a video of it happening, along with photographs of the battery and contacts, they sent me a new battery after reseating the existing one failed to improve things.
It’s too early to say if that fixes the problem, since it’s only one that occurred intermittently, but so far (after 2-3 days) there’s been no reoccurrence.
