Hello all, Sorry for the slow response, it’s been a busy few days.
Lots of questions and I will try to answer. (clearly I didn’t provide enough information originally.)
I am running Intel gen 11 with Linux. (I keep an Ubuntu live USB for testing issues)
Okay so a run-down of issues and tests and solutions.
First, I had an issue with my storage. It would randomly disconnect (on battery or AC. on or off. In the bios or on OS). Originally I thought it was because I had a faulty SSD, so I decided to get a reputable SSD when I upgraded. That didn’t work, so I then tried reinstalling multiple different OSes. This took a while because the problem was weirdly inconsistent and wouldn’t happen all the time. Finally, I opened a support ticket, provided recordings and pictures, and got a replacement mainboard.
When I got this new mainboard, I immediately had issues. The new mainboard would cause the OS to crash as soon as it booted. This would happen on live USB or SSD. I eventually figured out it was something to do with the IO which was causing it to crash. If I took out the HDMI expansion port, and didn’t plug any peripherals into the laptop, it wouldn’t crash. Also, when ever I plugged the power cable in, it would have a 50 50 chance of crashing. Again I message in the support ticket, provide evidence, and they send a new mainboard.
Now the third mainboard worked better than the last. This one lasted 2 weeks before I ran into any issues. One morning, the laptop just wouldn’t start and wouldn’t charge. I went to the support ticket and they recommended a motherboard reset. This worked until roughly 2 weeks later when the same issue happened again. At this point, framework wanted to send me Another mainboard. I declined and wanted to send the laptop in for a full repair.
This is where the aforementioned wrong address issue happened. @Morpheus636 specifically asks about this, so I will go into details. I had moved address since I purchased the laptop, but I have updated my default address on my framework account and have been providing my new address for all the replacement parts I have been getting.
I finally got the now and It’s still got issues. The laptop doesn’t turn on without AC being connected in the morning. This has probably something to do with the CMOS battery, so I’m back to emailing support. I might go crazy if they recommend Another mainboard replacement.
Hopefully this has addressed all your questions.