I’ll say it more clearly this time. I was not referencing the Intel silicon bug with my previous post, but a hypothetical situation. I was only trying to use this hypothetical situation to prove that these “corner cases” are very important for some people.
1 Like
Hinge doesn t seem to be fixed. ANd this will not work with touch screen upgrade 
- one of the reviewer had a broken screen… And I suppose framework has been testing a lot those unite before review…
likewise, i have a 11th gen and no problems with the hinge, it seems like it’s been more of a personal preference of people. unless, of course, it’s actually broken.
1 Like
What I mean, is that notebookcheck who is reviewing many laptops, is saying the hinge seems to be à problème compared to other products in its pro class.
This website is pretty serious and delivers acurate testing. I would prefer thembsaying the build seems even stronger than a thinkpad…than the hinge are bad… It just coroborates the many complains here…
Again we are talkingn of a laptop in its class… If I buy a 200€ lap I can imagine it breaking sooner.
Hinge on pro laptop like thinkpads is one of the part the most tested. So yes it s a real concern even for the current professionnal laptop providers
this is what returns are for, if it doesn’t work for you you give it back
1 Like
Think there are multiple ways to look at this hinge issue:
- There was a quality escape issue, with a particular batch IIRC. Has there been QC improvement changes made going forward to minimize the chance of this from happening? AND is it actually improving the outcome (this needs actual stats)? i.e. Fixing hardware outcome by process change. (Handling in assembly stage)
- Framework Support also changed the bar / criteria for hinge replacement. Has this criteria been updated into the QC process change.
In either case, the ‘fix’ is not on the spec / design of the hardware, but fix of process (QC step) and QC bar…which will align the hardware that lands in customers’ hands with what’s in design spec.
Also, note that it’s not clear to the public how this QC step is carried out to validate against this QC bar. On paper, the spec is on the hinge itself. However, the warranty replacement with Framework Support is against the assembled outcome behaviour of the laptop as a whole. So, at the factory, are they checking against the hinge itself, or the laptop as a whole?
@Iann_C I think you raises valid points/concerns. The current hinges will not work with a future touchscreen upgrade and for some they are too loose and clearly for others not.
@anon81945988 @marco the 3.3 kg hinges can be 2.8 kg or 3.8 kg while in spec. have you considered you might have ones that are closer to 3.8 kg rather than it just being a case of personal preferences? Have you measures the force needed to move your screens?
Or maybe this why they made a 4.0KG hinge!
2 Likes
So true. I would think that 2.8kg vs 3.8kg would have some perceivable differences in user experience.
Edit / Add: Question - Why isn’t there a tighter tolerance? Cost, initial funding. But we’re now into 2nd year…can’t this be improved with a tighter tolerance?
2 Likes
This didn’t take the centre of mass away from the pivot point into consideration. Specifically horizontal distance. And this changes as the hinge is at different angle while going through the rotation.
I wasn’t able validate my “nominal hinge force” either but like you I measure the force needed to move the screen. Assuming you also used the top of the lid as the measuring point here are my values:
To open 350g to 90 degrees, onwards this drops to 150g then to 50g after ~135 degrees.
To close from flat 375g from 90 degrees it starts at 300g dropping to 75g.
To qualify for a replacement hinge you (originally) need to have it unable to support itself from a 155 degree angle, this margin has been widened but the indication is the screen still needs to fall under it’s own weight.
My screen does not fall under its’t own weight but will move quite easily, is my hinge a 2.8kg and yours a 3.8kg?I have no idea but if that is the case the wide tolerances make the 3.3kg unsuitable.
Because it has been implied the level required to get a replacement from support is falling under it’s own weight I mention the 4.0kg hinge as an option to those who don’t meet that requirement and want a more stiff hinge overall.
1 Like
You stated:
That’s the scenario.
In the second scenario (“move the screen by the front edge”)…the vector of the torque you provide to pivot the screen changes. (For example, if there’s no friction on the feet, you wouldn’t been able to turn that past 90 degrees.
In the first scenario, the vector of gravity doesn’t change.
1 Like
Above I understood 500g peaking at 800g force to move the lid my lid peaks at half that so I don’t think they are similar at all.
I’m not ok with such a low force required to push it over. Every time I pick it up is falls a bit, shake my leg is falls, slowing down on the train hold on tight! It makes for a very non premium feel and is not very practical either unless you use the laptop as a desktop.
1 Like
I had a Framework that would not work with my TV. Framework organised for me to send it back.
Now I have a bill from FedEx Express for £152.61 for the return!
3 Likes
Hi @Paul_Hoyle,
I’ve been responding to you via your Support ticket. We use UPS for returns to our repair center partner in Germany for European orders, and I’ve verified the return label we provided was indeed UPS, and not FedEx. It’s possible this could a very delayed bill from the delivery (which shouldn’t have happened as well) and we need a bit more information from you to investigate what might have happened. We look forward to continuing the conversation in Support.
5 Likes
Thanks Twistgibber.
I have had no emails from Support.
Paul
Thank you Framework for dealing with this issue, and confirming that you are going to pay it.
It was scary to get that bill.
1 Like
Hi @Paul_Hoyle,
Yes, that shouldn’t have happened. It was indeed on the shipment of the product, not the return. There was a small window when we were in the process of migrating from one logistics provider for international shipments to another where a handful of people may have been impacted by a logistics misconfiguration. No additional fees should be inherited by the customer beyond what was charged in the order.
4 Likes
Posting here is not the best way to get help with this, contact support so they can address your issue.
2 Likes