I pre-ordered a 12th Gen Framework for delivery in July. Knowing that my credit card doesn’t have a high enough limit to purchase the expansion cards and the laptop in one go, I ordered the expansion cards separate. They (miraculously) arrived today. I received a text from FedEx that my package was delivered to my door and within a minute, I was at the door. No package. Thinking they probably transposed the digits of my apartment, I hopefully went to check the apartment that most commonly gets deliveries meant for me (yes, it’s that common). No dice. Vainly holding hope in my heart, I went to the Front Office thinking perhaps they made an exception for once and accepted a package meant for a resident. They did not.
Thus began my hour-long search to check every single apartment in my complex, roughly 276 of 'em, spread across multiple buildings. Only after concluding my search did I find my package, sitting on my doorstep. FedEx had already come and gone as they delivered packages to the front office. So clearly some kindly stranger found my package and delivered it to its proper recipient.
FedEx is incompetent.
I don’t want FedEx to deliver my $1,100 laptop and gift it to someone else. How would I get a replacement in the event this occurs? Not from Framework, they aren’t liable once the shipper/courier takes possession. Not FedEx, they’ll just blame package thieves or say that I’m lying. Not my apartment complex either since they aren’t responsible for packages left by front doors and they don’t accept packages for residents. All that would be left to me is a chargeback on my credit card which is no good for Framework and no good for me, since I doubt Framework would care to do business with me again after I (hypothetically) burn them for $1,100.
For the love of god, ship it via UPS or USPS (USPS is preferable).