Is anybody else getting this weird popup "There was an error detecting your system's batteries"?

Myles_Dear · May 27, 2022, 2:02pm

I’m running a DIY frame.work laptop with 64G RAM and the top tier i7 mobo.

I’m charging through my Dell USB hub monitor, I’ve only recently been getting this popup, could this be related to recent software installations or is it indictive of a hardware issue ? Any way to characterize further ?

A_Fan · May 27, 2022, 4:23pm

Which application is popping this up?

Update: Scratch that. It’s from Windows itself.

Questions:

Do you get the popup when the laptop isn’t connected to the USB-PD charger?
Do you get the popup when using another USB-PD port (one of the other three)?

Myles_Dear · May 30, 2022, 2:39am

The issue, although sporadic, is relentless once it starts, a popup comes around once every 7-10 seconds. It renders my Windows Explorer unusable until I close down each and every one of the popup boxes.

I have my USB-C-PD connected on the left/back port going to my USB hub Dell monitor and another USB-C-PD connected to my iPhone lightning jack on the right/back port.

When I pull the USB-C PD charging (on the left/back port) the popup stops.
When I insert the USB-C PD charging cable into the left/front port the popup resumes.

I tried moving the iPhone charger to the left/front port and the monitor connection to the right/back connection, and the popups appeared to cease.

Myles_Dear · June 2, 2022, 1:31pm

I’m getting the issue again, this time USB-C charging is plugged in right/back port.

I’m running latest v7 BIOS and latest driver package.

The issue also occurs when I’m charging USB-C to my Dell hub monitor from the front/right port.

Thus, the issue is being seen from all ports.

Oddly enough, I’m now seeing the issue persist even when I withdraw all USB-C and the laptop is running natively without any external connections !?!?

I’m going to put this to support’s attention in an attempt to highlight the problem.

Myles_Dear · June 28, 2022, 12:52pm

The issue is back, it’s coming from the explorer.exe process, perhaps some rogue system tray app running under explorer, maybe BatteryBar. I’ll approach their support team and point them back here.

Myles_Dear · August 31, 2022, 6:40pm

The issue is back, reapproaching support, this time this issue is happening around a bluescreen with code DRIVER_POWER_STATE_FAILURE (9f)

Senhara · September 1, 2022, 1:55am

Sounds like a bad Windows install. Did you run any debloat scripts?

Myles_Dear · September 13, 2022, 4:45pm

I have already reinstalled Windows once since first installing it last October. I use Norton 360 virus + firewall + utilities as well as Malwarebytes as well as offline virus/malware scans with FixMeStick. The issue is sporadic. I’m mystified on this one. I’m running the latest v3.10 BIOS.

DHowett · September 13, 2022, 5:27pm

I can confirm that this error message does not originate from any Windows component. Sorry, I know that’s not terribly helpful!

If you can grab a process dump of explorer.exe, it may be possible to determine a culprit by seeing whose message loop is running.

Myles_Dear · November 3, 2022, 1:58pm

I’m still seeing the issue even after upgrading the mobo to the latest i7-1280p. I’ll get a process dump next time I see the issue.

Myles_Dear · November 3, 2022, 2:18pm

Dump captured. Dropbox - Nov3_2022_error_detecting_your_systems_batteries_explorer.DMP - Simplify your life

DHowett · November 3, 2022, 3:36pm

The first thing that strikes me about this dump file is that you’re using BatteryBar. Looking at the stack traces in that dump, I see that there’s some C# code waiting on a message box.

Given that BatteryBar…

is written in C#
is actual software that might care about the battery
is implicated¹ in the stack that is waiting on the message box

… I’m going to guess that this battery dialog is coming from BatteryBar.

In retrospect, I see you did indicate that BatteryBar might be the cause!

¹

0:001> !DumpStack
Child-SP         RetAddr          Caller, Callee
...
000000000300a630 00007ff8c88897ee user32!MessageBoxW+0x4e, calling user32!MessageBoxTimeoutW
...
000000000300a840 00007ff84bdbb1fc 00007ff84bdbb1fc, calling System_Windows_Forms_ni+0xb43460
...

0:001> !U /d 00007ff84bdbb1fc
Normal JIT generated code
BatteryBar.Utilities.Controls.MessageBox.Show(System.Windows.Forms.IWin32Window, System.String, System.String, BatteryBar.Utilities.Controls.MessageBoxType)

Myles_Dear · November 14, 2022, 5:20pm

Thanks for pointing this out! I raised a ticket back in June at BatteryBar forum and haven’t heard back, I just made an update noting that BatteryBar had now been specifically implicated. Login - HappyFox

Myles_Dear · November 22, 2022, 5:38pm

The issue happened again, this time with BatteryBar exited (not in the system tray either). windbg dumps via the “Open a crash dump” menu and “!analyze -v” CLI command follow:

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 10952

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 11050

    Key  : Analysis.Init.CPU.mSec
    Value: 22312

    Key  : Analysis.Init.Elapsed.mSec
    Value: 293162

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 161

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 479335

    Key  : Timeline.Process.Start.DeltaSec
    Value: 441253

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 10.0.19041.2193


NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00004f54

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000000`00fdf7b8 00007ffd`f71207ce     : 00000000`00000000 00007ffd`f710a523 00000000`00000000 00000000`00fdf8d8 : win32u!NtUserMsgWaitForMultipleObjectsEx+0x14
00000000`00fdf7c0 00007ffd`a33333c3     : 00000000`00000000 00000000`00fdf860 00000000`00000001 00000000`00fdf928 : user32!RealMsgWaitForMultipleObjectsEx+0x1e
00000000`00fdf800 00007ffd`a33b9f46     : 00000000`00000000 00000000`00000006 00000000`00000001 00000000`00000102 : explorerframe!SHProcessMessagesUntilEventsEx+0x87
00000000`00fdf890 00007ffd`a338f819     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000102 : explorerframe!SHProcessMessagesUntilEventEx+0x22
00000000`00fdf8d0 00007ff6`4bce38aa     : 00000000`00000000 00000000`00000002 00000000`01257860 00000000`00000000 : explorerframe!CExplorerHostCreator::RunHost+0x38ea9
00000000`00fdf910 00007ff6`4bd62466     : 00000000`0000000a 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!wWinMain+0x632
00000000`00fdfd40 00007ffd`f5c574b4     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!__scrt_common_main_seh+0x106
00000000`00fdfd80 00007ffd`f74826a1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`00fdfdb0 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  win32u!NtUserMsgWaitForMultipleObjectsEx+14

MODULE_NAME: win32u

IMAGE_NAME:  win32u.dll

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_win32u.dll!NtUserMsgWaitForMultipleObjectsEx

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.19041.2251

FAILURE_ID_HASH:  {ab2d2e3e-edb3-a979-68f2-e3be023a5515}

Followup:     MachineOwner
---------

Myles_Dear · November 22, 2022, 5:55pm

Another dump taken when the problem was seen again :

*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 266140

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 271697

    Key  : Analysis.Init.CPU.mSec
    Value: 324984

    Key  : Analysis.Init.Elapsed.mSec
    Value: 866455

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 591

    Key  : CLR.BuiltBy
    Value: NET48REL1LAST_C

    Key  : CLR.Engine
    Value: CLR

    Key  : CLR.Version
    Value: 4.8.4515.0

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 479347

    Key  : Timeline.Process.Start.DeltaSec
    Value: 82955

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 10.0.19041.2193


NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00004ed4

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000000`0017f3d8 00007ffd`f552104c     : 00000000`16092570 00000000`0017f590 00000000`000002e8 00007ffd`f5563297 : win32u!NtUserWaitMessage+0x14
00000000`0017f3e0 00007ffd`f5520e46     : 00000000`0e676e30 00000000`161695e0 00000000`000002e8 00000000`000002e8 : shell32!CDesktopBrowser::_MessageLoop+0x4c
00000000`0017f460 00007ff6`4bce3e99     : 00000000`00000000 00000000`00000df2 00000000`00000000 00000000`000002e8 : shell32!SHDesktopMessageLoop+0x36
00000000`0017f490 00007ff6`4bd62466     : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!wWinMain+0xc21
00000000`0017f8c0 00007ffd`f5c574b4     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!__scrt_common_main_seh+0x106
00000000`0017f900 00007ffd`f74826a1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0017f930 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  win32u!NtUserWaitMessage+14

MODULE_NAME: win32u

IMAGE_NAME:  win32u.dll

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_win32u.dll!NtUserWaitMessage

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.19041.2251

FAILURE_ID_HASH:  {a106cd41-a8b1-c51d-6d94-a75661270841}

Followup:     MachineOwner

Myles_Dear · November 23, 2022, 2:48pm

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 781

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 903

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 530

    Key  : Analysis.Init.Elapsed.mSec
    Value: 5424

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 119

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 555738

    Key  : Timeline.Process.Start.DeltaSec
    Value: 517657

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 10.0.19041.2193


FILE_IN_CAB:  explorer (4).DMP

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00004f54

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000000`00fdf7b8 00007ffd`f71207ce     : 00000000`00000000 00007ffd`f710a523 00000000`00000000 00000000`00fdf8d8 : win32u!NtUserMsgWaitForMultipleObjectsEx+0x14
00000000`00fdf7c0 00007ffd`a33333c3     : 00000000`00000000 00000000`00fdf860 00000000`00000001 00000000`00fdf928 : user32!RealMsgWaitForMultipleObjectsEx+0x1e
00000000`00fdf800 00007ffd`a33b9f46     : 00000000`00000000 00000000`00000006 00000000`00000001 00000000`00000102 : explorerframe!SHProcessMessagesUntilEventsEx+0x87
00000000`00fdf890 00007ffd`a338f819     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000102 : explorerframe!SHProcessMessagesUntilEventEx+0x22
00000000`00fdf8d0 00007ff6`4bce38aa     : 00000000`00000000 00000000`00000002 00000000`01257860 00000000`00000000 : explorerframe!CExplorerHostCreator::RunHost+0x38ea9
00000000`00fdf910 00007ff6`4bd62466     : 00000000`0000000a 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!wWinMain+0x632
00000000`00fdfd40 00007ffd`f5c574b4     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!__scrt_common_main_seh+0x106
00000000`00fdfd80 00007ffd`f74826a1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`00fdfdb0 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  win32u!NtUserMsgWaitForMultipleObjectsEx+14

MODULE_NAME: win32u

IMAGE_NAME:  win32u.dll

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_win32u.dll!NtUserMsgWaitForMultipleObjectsEx

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.19041.2251

FAILURE_ID_HASH:  {ab2d2e3e-edb3-a979-68f2-e3be023a5515}

Followup:     MachineOwner
---------

Myles_Dear · December 8, 2022, 12:30am

*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 103453

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 107094

    Key  : Analysis.IO.Other.Mb
    Value: 1

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 7

    Key  : Analysis.Init.CPU.mSec
    Value: 1624

    Key  : Analysis.Init.Elapsed.mSec
    Value: 10320

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 645

    Key  : CLR.BuiltBy
    Value: NET48REL1LAST_C

    Key  : CLR.Engine
    Value: CLR

    Key  : CLR.Version
    Value: 4.8.4515.0

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 155790

    Key  : Timeline.Process.Start.DeltaSec
    Value: 206

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 10.0.19041.2193


FILE_IN_CAB:  explorerStuckDec7_2022_err_detecting_batteries.DMP

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  0000c0b0

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000000`00a7f228 00007ffb`5c34a5c3     : ffffffff`ff52f9e7 00007ffb`5c34e703 00007ffb`5c34eb96 00000000`00000000 : win32u!NtUserPeekMessage+0x14
00000000`00a7f230 00007ffb`5c34a523     : 00000000`00000000 00000000`014b1610 00000000`00000001 00000000`00000000 : user32!_PeekMessage+0x43
00000000`00a7f2a0 00007ffb`5cb7103c     : 00000000`166085a0 00000000`00a7f4c0 00000000`000002f0 00007ffb`5cbb3297 : user32!PeekMessageW+0x143
00000000`00a7f310 00007ffb`5cb70e46     : 00000000`166d7450 00000000`166e0300 00000000`000002f0 00000000`000002f0 : shell32!CDesktopBrowser::_MessageLoop+0x3c
00000000`00a7f390 00007ff7`ee633e99     : 00000000`00000000 00000000`0000109a 00000000`00000000 00000000`000002f0 : shell32!SHDesktopMessageLoop+0x36
00000000`00a7f3c0 00007ff7`ee6b2466     : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!wWinMain+0xc21
00000000`00a7f7f0 00007ffb`5e0674b4     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!__scrt_common_main_seh+0x106
00000000`00a7f830 00007ffb`5e1a26a1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`00a7f860 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  win32u!NtUserPeekMessage+14

MODULE_NAME: win32u

IMAGE_NAME:  win32u.dll

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_win32u.dll!NtUserPeekMessage

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.19041.2251

FAILURE_ID_HASH:  {62030ec8-14d0-9919-70d3-cbaa3c2f4413}

Followup:     MachineOwner
---------