Every time you do stuff like this you make me more eager to buy a laptop from you from the sheer amount that you show I can trust you. Can’t wait!
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Thanks for sharing. What I think is even more impressive is your willingness to make the issues right in cases where it is possible. The very design of the laptop insulates against these very issues. Most excellent! I should be getting mine this week. Just need to pick it up from the friend who took delivery for me.
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Transparency here is impressive.
I’m a decision maker at a large technology company. Once I get mine and do the run through, I expect I’ll be recommending these for our fleet computers.
The upgradability makes huge financial sense in the long run and so does the repairability.
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That’s a very nice idea! This will further increase reliability and the commitment for right to repair, may be a lot more expensive than using thermal paste tho
Graphite thermal pads would make temps worse though. They’re OK, but they’re really just ideal if you’re swapping coolers a lot (like with a test bench). Applying thermal paste isn’t that hard honestly, so if they put a QR coded guide on there you should be able to do it just fine. It sounds like it was a manufacturing issue on their end so it should be fine moving forward
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Re: clicks not registering
I see that happen often. Sometimes 4-5 clicks before it triggers.
Re: temperature
I’ve been noticing mine running at around 36-50°C the last couple days; while having fans blowing onto the unit. Getting a lap desk that will draw air out to see if that will help.
This is something that laptop users need to come to terms with. I’m not targeting you specifically mind you, but temps aren’t as scary as people think they are.
Intel designed this chip to be safe up to 100°C. Would I ever let my laptop hit that high? Oh definitely not. Temps up to 80 though are honestly fine unless it’s throttling and you’re doing some heavy lifting while plugged into the wall. So I wouldn’t worry about the fans and all of that unless it’s specifically affecting your workflow.
Changing out the thermal paste can also help but be careful. Don’t be tempted by liquid metal (it’s kinda sketchy in a laptop imo), and high performance paste like kryonaut can actually be detrimental in a laptop. Yes, a high performance paste will let it run cooler at the DIE, but it’s still pumping out heat. I regret repasting my laptop because it runs too well now. Dang CPU runs at full tilt all the time and the chassis gets unbearably hot.
Anyways, TL;DR:
Temps under 80 are 100% fine if you’re boosting properly
Thermal paste can be a good tool, but too good and it’ll make the chassis too hot
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Did you repaste the framework laptop or another machine?
I repasted a Huawei Matebook D with a ryzen 2500u. It’s a metal chassis laptop and it really gets warm under load, and that’s with a ~18w part (i think that’s what huawei configured it as? It goes up to 25w depending on vendor). An Intel device boosting to 60w is going to be a lapburner if you’re not careful.
Just a word of caution from someone who got too zealous on the “better paste, lower temps, more better” train.
I ripped apart my Targus lap desk and replaced the fans with a couple Noctua. I’ve gotten the temps down to 26°C.
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Hey, just want to thank the folks at Framework for their excellent customer service. I just received a letter and a piece of double-sided tape to fix the possible shorting touchpad flexi cable issue with the early laptops. The instructions were very easy to follow. Thanks so much!
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I too would like to thank the Framework team for being excellent with this all, the letter with the tape to fix the issue is above and beyond what I would expect from anyone else, (plus, I finally now have framework stickers that came in said letter 
)
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I received the envelope from Framework today, along with the sticker / QR code linking to the touchpad cable fix. However, my envelope did not contain any tape. Was this an oversight?
@obfuscurity it’s pretty small so maybe it’s stuck to the envelope? But it could also have slipped out through a tear or plain just never made it into the package at the warehouse.
It’s entirely possible that it fell out at some point between me opening the envelope and throwing out the empty envelope. However, unless you happened to immediately view the repair guide upon opening the envelope, you might not know that anything but the sticker was supposed to be in there, making it that much easier to misplace.
I admit, when I first opened my envelope I didn’t see the tape hanging around on the bottom flap and my first thought was that one of the stickers was supposed to be used for the cable fix.
I got mine today, but I had already bought some of that industrial super-duper double-sided 3M tape and did my own preventative maintenance. The stickers are cool – I think I’ll put one on my new work MacBook Pro. 
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Got mine too! A pleasant surprise. Sticker’s going on my keyboard 
Also wanted to update that my touchpad was experiencing the first issue. Contacted support and after a little troubleshooting they sent out a replacement input cover. Issue is gone–big kudos to support for their speed and transparency!
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That’s actually the permanent fix that is going into new production to ensure that it can’t be mis-assembled in the factory. It should be sufficient to just make sure the stickers aren’t pushed down and touching the contacts like is shown in the image though.
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