We’re excited that so many of you have chosen Framework over others in this very crowded laptop space. We’re also excited that we have a very vibrant Linux community that have rallied around Framework and the Framework Laptop. With the explosion of interest and folks joining our community, we’ve also seen quite a bit of misinformation on the web and in our community around Linux version support and what should just, “work”. We’re seeing a pretty significant spike in customers contacting Framework Support frustrated that they can’t get Framework hardware to function on their favorite version of Linux. As we’ve stated in our support articles and publicly, we have only verified that the hardware in the Framework Laptop is working without issue in Ubuntu 21.04.3+ (NOT 20.04.3) and Fedora 35. Yes, it’s entirely possible that other versions/flavors of Linux work too! That said, some require technical expertise and deeper Linux knowledge to fidget with drivers and perform some advanced troubleshooting to get the hardware working. If you are on a version of Linux that is on an older kernel, you just won’t be able to get the WiFi or Fingerprint Reader working, it’s not possible as it’s newer tech that requires a newer kernel to function. Asking kindly, if you are attempting to install a version of Linux outside of the above listed versions and run into compatibility problems, we ask that you troubleshoot with our Linux community instead of contacting Framework Support frustrated that things aren’t working as intended. Linux compatibility is, and will always be, a challenge given the sheer number of flavors to choose from, kernel they are based on, etc. While we understand and sympathize with your frustration, our agents are unable to solve problems that are not within their power to solve and/or troubleshoot.
Thank you for your understanding and we hope that you enjoy your Framework Laptop however you choose to enjoy it. Happy Holidays.