Order not showing up on account

Community Support
1

Hi, I have placed an order for the F13 7640U laptop. I hadn’t created the account before making the purchase, and instead, just put in my email address back then. I recently created my account using the same email address, but the order doesn’t seem to show up in my Digital Purchases or Orders tab. Is there a way to put in the order ID of my order in the new account?

Thanks! :slight_smile:

2

Support can probably help with that. If you haven’t contacted them yet, here’s the link

It might take them a bit to get back to you, as I believe they are dealing with a lot of requests at the moment.

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