I haven’t waited too long to reboot after the freezes occur so I don’t think there were any relevant events logged. I’ll try to wait next time, though I don’t know how long makes sense to wait;
For what it’s worth, usually after about 2-3 minutes of the hard freeze it then bluescreens for me as a DPC_WATCHDOG_VIOLATION.
I was just about to write that it seems like my issue has disappeared since I didn’t have any freezes since my op. However, it just happened again. I waited 3 min and the fw bluescreened and rebooted. Here is the event viewer log:
Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 16/11/2023 09:55:46
Event ID: 3
Task Category: Session
Level: Error
Keywords: Session
User: SYSTEM
Computer: framework
Description:
Session “ReadyBoot” stopped due to the following error: 0xC0000188
Event Xml:
3
1
2
2
14
0x8000000000000010
54
Microsoft-Windows-Kernel-EventTracing/Admin
framework
ReadyBoot
C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl
3221225864
276824064
0
Same issues here and so far support has not responded to my reply, gonna open another ticket if i dont get a response.
I’m also getting the DPC_WATCHDOG_VIOLATION BSOD on Windows 11 with my AMD Framework 13.
I’ve noticed that it only ever happens when I’m on battery and usually 5 - 10 minutes after resuming from sleep.
The system will freeze, usually the mouse first and the keyboard will either lag or stop responding. Then after sitting frozen for around a minute or two the system will blue screen with the error:
DPC_WATCHDOG_VIOLATION
The error dump varies, here are a few of the different errors I’ve found in the Windows maintenance log:
Problem signature
Problem Event Name: LiveKernelEvent
Code: 1d4
Parameter 1: 0
Parameter 2: 5
Parameter 3: ffffcf0a9de7b110
Parameter 4: 102
OS version: 10_0_22631
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22631.2.0.0.256.4
Locale ID: 2057
Extra information about the problem
Bucket ID: LKD_0x1D4_COMMAND_TIMEOUT_0x5_UcmUcsiAcpiClient_UcmUcsiCx!UcmUcsiCx::GenerateUcsiFailureDump
Problem signature
Problem Event Name: LiveKernelEvent
Code: a1000001
Parameter 1: 1
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22631
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22631.2.0.0.256.4
Locale ID: 2057
Extra information about the problem
Bucket ID: LKD_0xA1000001_amdfendr!unknown_function
Server information: 914e99eb-6aef-4364-983d-9b1ec43abb0f
Problem signature
Problem Event Name: BlueScreen
Code: 133
Parameter 1: 1
Parameter 2: 1e00
Parameter 3: fffff8023431d340
Parameter 4: 0
OS version: 10_0_22631
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22631.2.0.0.256.4
Locale ID: 2057
Extra information about the problem
Bucket ID: 0x133_ISR_amdgpio2!unknown_function
I’m running the most up-to-date drivers from AMD directly for both chipset and GPU.
Windows 11 is fully up to date
I’m using Framework RAM
Running BIOS 3.03.
I’ve checked all the internal connections and reseated the memory and SSD.
I haven’t raised a ticket yet but will do so.
I have been getting random crashes on my AMD fw13 too. Today I updated my drivers using the AMD autodetect tool, but got a crash just now after a few hours of up time.
This time it went to a BSOD rather than just hanging indefinitely and made a minidmp.
Here is the callstack from the dump using windbg.
[0x0] nt!KeBugCheckEx 0xffffa9818332ac88 0xfffff80456a12d55
[0x1] nt!KeAccumulateTicks+0x3d5 0xffffa9818332ac90 0xfffff80456a12421
[0x2] nt!KiUpdateRunTime+0xd1 0xffffa9818332acf0 0xfffff80456a104b1
[0x3] nt!KeClockInterruptNotify+0xc1 0xffffa9818332aea0 0xfffff80456a0feda
[0x4] nt!HalpTimerClockInterrupt+0x10a 0xffffa9818332af40 0xfffff80456b24c4c
[0x5] nt!KiCallInterruptServiceRoutine+0x9c 0xffffa9818332af70 0xfffff80456c18ada
[0x6] nt!KiInterruptSubDispatchNoLockNoEtw+0xfa 0xffffa9818332afb0 0xfffff80456c19347
[0x7] nt!KiInterruptDispatchNoLockNoEtw+0x37 0xffff940b270d6a30 0xfffff80456a8f032
[0x8] nt!KxWaitForLockOwnerShip+0x62 0xffff940b270d6bc0 0xfffff80456a443e6
[0x9] nt!KeAcquireInStackQueuedSpinLockAtDpcLevel+0x36 0xffff940b270d6c20 0xfffff80454e1aba7
[0xa] dxgmms2!VidSchDdiNotifyDpc+0xc7 0xffff940b270d6c50 0xfffff8045aab31b9
[0xb] dxgkrnl!DxgNotifyDpcCB+0x99 0xffff940b270d6cc0 0xfffff804a3174d17
[0xc] amdkmdag + 0x534d17!amdkmdag+0x534d17 0xffff940b270d6da0 0x0
Judging from the callstack, the AMD driver does seem to be the cause in this case.
Hi all. I was encountering BSODs, and found a solution (at least for me). Basically, they only happened on battery and when the PCI Express Link State Management was set to Maximum Power Savings on battery (the default). Since changing the setting to Moderate, I have had no further issues.
You need to open “Edit Power Plan”, then “Change Advanced Settings” and then modify the PCI Express setting.
I just had another one. I just edited the Power Plan as you’ve described, let’s see if it helps. Thx for sharing!
Btw, are there any news from people who have contacted fw support with regard to this issue?
Thanks for this tip. I just encountered the DPC_Watchdog_Violation BSOD crash, while on battery. I just made that Power Setting change. I’ll report back!
Yep, same issue here! Hoping Framework or AMD address this ASAP. Happens sporadically for me, so I cannot reproduce reliably.
I’m guessing this is a universal issue, right?
I’ve had my AMD 13 for about 2 weeks and have had the same lockups described here. Each time, the mouse stutters, then the whole system freezes. I mostly use the laptop for browsing the web, so it’s no surprise that it has always happened when I go to open a new tab in Edge. Edge uses HW acceleration so I wonder if the GPU drivers are involved.
It has happened while plugged in as well as on battery. I have the latest BIOS, latest AMD drivers and Win11. I am running 2x16GB g.Skill 5600 CL40 RAM and a Solidigm SSD. I have run the Win11 RAM test in the thorough mode and it found no problems. I will try changing the PCI Express Link State next and see what happens.
I have had mine for about a month and I have the same issue. Sometimes the display turns into a bunch of color blocks so my guess is it’s the AMD graphics driver. It only happens on Windows.
Edit: After 24h of using the PCI Express “fix”, it’s crashed 3-4 times. So, uh, that doesn’t work, unfortunately.
I have been in close contact with support on this issue, there isn’t much to report back yet as I am waiting on my supported ram kit to come in. Is anyone else using 4800Mhz ram that is experiencing this issue?
Thx @sgilderd for the suggestion. I’ve been having these freezes everyday at least twice since I got the laptop (5 days ago). However, I guess there has been a decrease in the frequency as I got 4 freezes on the second day after building the laptop up.
I just modified the PCI express settings and I’ll comment back in three days or so to give a feedback. Hope it works out!
Edit : it just froze twice already halfway through the morning…
I got my fw 13 diy edition yesterday and had it freeze this morning while just web browsing. It also went to blue screen and then shut down.
I was on battery power also.
Windows 11 pro, kingston fury 5600 2 x 32 ram and wd black SN850X 2tb ssd.
Just updated the amd drivers and will see how it goes…
Same experience here, initially. Random stuttering, freezing and eventually a blue screen. Only one event produced a full MEMORY.DUMP file.
Windows 11 Pro, Kingston fury 5600 2 x 32 RAM and Samsung 980 Pro 1 TB SSD. No tweaks other than following the knowledgebase instructions for allocating more RAM for video. Main computer used about 4 hrs/day for web surfing, videos and light gaming.
This was an opportunity to learn the basics of WinDbg to analyze the minidump crash files. The results consistently pointed to a faulting graphics driver.
Two solutions seem to have worked.
First, installing the latest AMD Adrenaline software downloaded directly from AMD. No blue screens since.
Second, installing OpenSuse Tumbleweed Linux as a dual-boot setup. It just works, although it did take some research and fiddling to get the touchpad and fingerprint reader working satisfactorily. Has not crashed once though. Happily, Wayland and KDE work beautifully with this incredible hardware, such a leap forward from the old ThinkPad.
I didn’t see this, can you point me to it?
Enter BIOS by mashing F2 or FN + F2. Next, change iGPU mode from Auto to Game Mode which will automatically reserve some RAM for the iGPU.
The Knowledgebase page for the FW13 is at Framework Laptop 13 (AMD Ryzen™ 7040 Series)
The RAM allocation article is at the bottom.
This didn’t solve the problem with random crashing, to be honest there was no detectable difference.
New AMD drivers have been released today (12/5). Don’t have my FW13 with me to try them yet, but I’m hopeful they’ll help.
just installed them I pray they help lol. Still waiting on my “Supported” RAM so I can move forward with support.
Edit: Just crashed…