Random reboot -help request

Framework Laptop 16
1

My win 11 FW16 is now randomly reboot which I can’t find the problem. It runs pretty nice a day before but now its keep randomly rebooting.
I’m using 2230 770m 2TB as the only ssd, and 64gb crucial 5600 as ram.

Here is the things I have tested and not fix anything:

  • Upadating Bios, driver, and win 11
  • Win 11’s “Reinstall the current version of windows with retained documents”
  • win 11 virus check
  • Reasamble SSD and battery
  • Switch between graphic card and expansion bay

Here is some things I find:

  • The rebooting is not time-related, It can run games for a hour. Reboot mostly happens with document download, SSD test,reinstall driver and discord chat (All thses things works normally sometimes, the rebooting also happens while gaming) .
  • although computer has sudden reboot for manytimes, the CrystalDisckInfo only recorded 3 times of unsafe shutdowns. And 1 0F (Number of Error information Log Entries). no 0E.

With Event Viewer, all shut down are accidentally (41) existing. Errors are:

  • The Windows boot environment failed to load the HSP firmware.StatusCode: {File could not be found}
    File %hs does not exist. Cause: Failed to detect HSP device. (247)
  • Server Microsoft.Windows.ShellExperienceHost_10.0.22621.3085_neutral_neutral_cw5n1h2txyewy!App did not register with DCOM within the requested timeout. (10010)
  • (Only one time) Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {bb1d8229-5ab8-4d4e-bdf1-00e33e30ab21} Contains events Fatal error: The miniport has failed a power transition Fatal error: The miniport has failed a power transition to operational power. (10317)
  • (Only one time) The Printer Extensions and Notifications service is marked as an interactive service. However, the system is configured to disallow interactive services. This service may not operate properly. (7030)
  • (Only one time) Windows cannot boot fast enough with error status 0xC00000D4. (29)

I’m apreciate for help! I’m currently working on final papers which this is really a problem.

2

Problem with windows is that it shows you weird errors etc. and to find details on the cause is very difficult. I would go into the BIOS and applied failsafe defaults.

But in general I use Linux, so can check on all errors etc. and usually there are details on the error, worst case you can check the internet for people having had the same issue.
Also, the linux kernel ring buffer stores all errors so you can check these.
Best bet would be to boot a live linux ISO, and perform some stress test while having a console open showing the kernel ring buffer messages: sudo dmesg -Tw
This way, you may see what is going on if it is hardware related.
If nothing shows up under Linux, then your Windows installation is borked…

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