[RESOLVED] Windows 11 becoming increasingly unreliable; can't shut down or restart properly

Community Support
,
1

Hi, I’m not sure if this is just an issue with Windows or if there’s some hardware or driver issues. Over the past week or two, my system has become increasingly unreliable, lots of programs have become slower/laggier, and I can’t restart or shut down properly.

Screenshot 2024-11-10 162149
Screenshot 2024-11-10 1621492560×1516 232 KB

Exported reliability history

If I try to restart, it hangs on the ‘Restarting’ spinning wheel screen.
If I try to shutdown, it gets to the point where the display shuts off, but the power button continues to glow and won’t let me boot the system without first holding down the button to force power off.

It sometimes doesn’t connect to my bluetooth mouse, and my xbox controller.
If I try to remove a bluetooth and re-add it, it sometimes stays stuck on ‘Removing’ until I reboot.
Occasionally USB devices don’t work until I reboot.

Has anyone else experienced anything like this?

  • Which OS (Operating System)?
    Windows 11 IoT Enterprise LTSC
  • Which release of your OS (Operating System / Windows 10, 11)? (if you are having a Linux related issue, please create your thread under the Linux subcategory)
    Version 10.0.26100 Build 26100
  • Which Framework laptop (11th, 12th or 13th generation Framework laptop, Chromebook or Framework Laptop 16) are you asking for support with?
    Framework Laptop 16
2

This is going to be an interesting one because I believe you are the first one to report using IoT Enterprise LTSC Windows on your Framework 16. Have you pulled down any driver updates for the graphics cards or chipset since installing the Framework bundled drivers? Is your laptop part of an enterprise network? (Asking because of the influence of some GPOs and other settings.)

Have you tried reinstalling the Framework driver bundle?

3

Here’s the update history:

Screenshot 2024-11-10 180530
Screenshot 2024-11-10 1805301932×1515 340 KB

The laptop is not part of an enterprise network/domain.

I have reinstalled the Framework driver bundle a few days ago and it hasn’t seemed to make a difference. I will try re-installing it again.

4

The AMD system one under drivers would be one I’m curious about. Interested to hear how things are running after you reinstall the driver bundle.

5

The issues have largely stopped since reinstalling the driver bundle. Not sure what was different this time around from when I reinstalled last week, but it seems to have done the trick! Thanks

1 Like
6

When you reinstall the driver bundle, are you simply rerunning the installer or doing anything beforehand? I only ask as I am having similar issues and rerunning the installer hasn’t helped.