Have you checked at a lower level here, eg, with alsamixer? In some cases there are settings on the card that are not really shown in pipewire/pulseaudio, like mic boost.
Why would expect it to have stereo input it is pretty clearly an alternative to the fixed input for the 16"
I can understand your issue especially after the cost, but sadly there was no indication is was any sort of upgrade.
I’d love to have a stereo input but that may have to be via a USB C port
Your note that is new is really only that it wasn’t available before the 16" not that it was any sort of upgrade and their was no indication that the 16" was any different.
Sad but that’s what I imagined and didn’t even think of asking if it would do stereo.
Can we get a confirmation from Framework that the new audio expansion card is mono input only? Could you find out @Matt_Hartley? I had also assumed it was a 3.5mm trs stereo input, but luckily I haven’t purchased yet.
The product page description reads:
The Audio Expansion Card contains a 3.5mm headphone jack, which supports audio input and output. This Expansion Card provides increased dynamic range and improved signal to noise ratio in comparison to the Framework Laptop 13 built-in audio jack.
I think it would be really helpful to update that description to make clear the output is stereo and input is mono - if that’s the case. Product descriptions shouldn’t really allow any room for assumptions either way. Technical specifications would stop any further confusion or disappointment and the hassle of increased support and return requests.
Edit: Also I think it’s worth pointing out that this expansion card isn’t being sold as 16" laptop specific. Increased dynamic range and lower signal to noise ratio is an improvement over the 13" laptops soldered audio output and for some people that’s a reason to buy.
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That’s very presumptuous. 
Clearly if it’s not in the specs why assume ?
So it seems waiting at least saved yourself the embarrassment of buying without knowing.
Sad but true, who wouldn’t want a stereo input, as was common 
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Why assume the output is stereo? That’s not in the specs either.
Like I said in my post, there are no specifications in the description at all. And no specifications allows for assumptions to be made both ways. You expected the input was mono, I expected it was stereo - it’s a coin toss.
Adding tech specs to the marketplace product page removes any possibility of a customer making assumptions and ensures they make an informed decision before purchase.
- I didn’t
- There is stereo in and out via the mics and speakers.
- Stereo out is standard
There’s also this thread
I agree to fyoosh that precise specifications in the marketplace are recommended.
Besides that: Already before ordering the framebook itself I asked whether the built-in jack was also for stereo input, and this was confirmed. Finding out it did not work led me to discuss this issue with the support, without final result.
So I had the idea the expansion card was also created to tackle this issue, and I read the description in the marketplace the same way as fyoosh does.
I think the proper solution would be to offer an audio expansion card with all those features a desktop pc has: TRS line in, line out and mic in.
What is particularly frustrating about this is that, unlike manufacturers who simply don’t give precise specs, Framework often does, to the point of individual chips, but puts them in blog posts, in employee forum responses, and in files on Github, while the Marketplace often gives little or no specific information. I’m certainly not criticizing the disclosure of the information elsewhere, but it seems like it would be more organized to put it in the Marketplace too. I feel like some parts of Framework’s target purchasers would find the information quite useful, and many others, even if it wasn’t useful to them, would appreciate it being there.
That’s very disappointing. I think the problem here, as I discussed in the other thread, is that the chipset does support stereo input generally (ie, it has more than one ADC), and there is stereo input from the internal microphone, but the wiring and switching mechanism to enable stereo input from the 3.5mm jack is not there. Support should understand the difference between these two things.
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I would argue that Github is one of the best places for some information, like the exact chips used or maybe even very precise specs. There is such a thing as information overload for many people. As Framework’s sales expand, more and more regular consumers are buying. We are seeing this happen. People with much less technical knowledge are showing up with questions or just asking if Framework would be good for them as a basic user who’s not tech-savvy. Even very detailed specs, that are useful to you and me, can cause overload for basic users.
Those that truly need very precise specs, that most do not, should be accustomed to doing some research. So they should be able to find much of what they need. I’ll admit, it would be good if Framework could work toward having more available in a single place. Tho, the one time that I pointed out some information on this forum was not present on their Github, Nrp himself responded and had it fixed in a couple of days. And I didn’t raise the issue in the best, most appropriate place. Which would have been on their github. Framework does more than almost any other company I can think of. And we should remember, they are currently still a small, fairly new company. So I feel like, at this point in time, we can do a little research if we really need some minute detail.
But for the 3.5mm Audio expansion card I do think they should note on the item page that it’s a standard jack as found on the majority of laptops, maybe with a link leading to details.
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That’s interesting can you post a copy of where Framework said that.
Yeh I agree. I definitely haven’t meant to imply the product listing needs details about which chipset is used etc.
Just the basic specifications for an audio output and input expansion card, which is: whether the 3.5mm output and input jack is stereo and mono respectively. It’s information that can only be helpful to a potential customer.
The rest of the marketplace product descriptions seem absolutely fine. The storage expansion cards include read and write speeds, the USB-C includes power specs and the HDMI card includes the supported resolution and refresh rate.
@amoun I am not sure whether I kept a copy of that correspondence, since I clean up my Email on a regular basis. But I will have a look in my “old” laptop. Maybe I archivated there something.
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@amoun I found that correspondence. It reads as follows:
Re: Submission from Service Request Form: Audio-in
Betreff:
Re: Submission from Service Request Form: Audio-in
Von:
Lex support@frame.work
Datum:
16.11.22, 00:56
An:
privat@nvoelker.de
Re: Submission from Service Request Form: Audio-in
Framework Support
Hi Norbert,
Thanks for your reply. The 4-pole, 3.5 mm supports the Stereo-Audio in. The Framework Laptop comes with Audio Board that contains a 3.5mm headphone jack supporting four-button headsets.
Hope this helps.
Please don’t hesitate to contact us if you have any other questions or concerns.
Thanks for contacting Framework Support, and have a great day!
Regards,
Framework Support
On Tue, Nov 15, 2022 at 6:19 AM privat@nvoelker.de wrote:
Hi,
thank you for your quick response.
A follow-up question. 4pole usually means stereo out and mono in, just for headset use. I need a stereo in. Can this be configured as well?
Best regards
Norbert
Am 15. November 2022 02:00:50 MEZ schrieb Zeke support@frame.work:
On Tue, Nov 15, 2022 at 1:00 AM support@frame.work wrote:
Hi Norbert,
Thank you for your interest. Yes, the 4 pole 3.5mm jack in the Framework laptop can be configured to be used as a line in port. If you need further assistance, please feel free to reach out.
Thank you for contacting Framework Support. Have a great day!
On Thu, Nov 10, 2022 at 6:49 PM support@frame.work wrote:
Hi ,
Thanks for reaching out. A member of the Framework Support team will be with you as soon as possible. Responses outside of weekdays and working hours in the US may be delayed. If there are any photos, videos, or screenshots that would help us resolve the issue, please reply with them attached.
All Framework Support escalation staff will be out of the office on Friday, November 11th, in observance of the Veteran’s Day holiday in the United States. Escalation support responses will resume on Monday, November 14th.
In the meantime, check out the Knowledge Base, Framework Community, and our step-by-step guides for information.
On Thu, Nov 10, 2022 at 6:49 PM privat@nvoelker.de wrote:
Supportfrage-Kategorie: general-product-or-ordering-question
E-Mail: privat@nvoelker.de
Thema: Audio-in
Beschreibung: I am thinking of buying a framebook. One thing I want to use it for ist digitizing vinyl records. This requires an analog audio input. Is there any?
Best regards
Norbert Völker
Need additional help? Check out the Framework Support pages.
© 2021 Framework Computer Inc
447 Sutter St, PMB 135, San Francisco, CA, 94108-4618
Wow that seems to be a clear error, given other ‘comments’
I can see why you thought the ‘new’ expansion card may help.
I suppose you can ask for a refund at least on the ‘new’ expansion card given the wrong, confuisng info you were first provided.
That didn’t answer either, we know that line in works but mono ???
Definitely seems Framework did not deal with the support request at all well 
Conclusions:
-
It seems that the information of the capabilities of the audio input both of the built-in connector and the audio card were somehow misleading.
-
So far no solution to get these connectors work as stereo input are available.
-
To get my work done I need an Audio-USB-Grabber.
Which brings me to the question: Can anyone recommend such a grabber? System specs see top.
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@Norbert_Volker, what device footprint are you able to tolerate? I work in radio and have access to Focusrite, RME and Behringer USB interfaces. For one application we’ve mated a Framework 13 (12th Gen Windows) with a Focusrite 4i4. It works beautifully.
My personal Framework 13 runs the same Mint version as yours but with the Cinnamon DE. Happy to plug in the interfaces we have at work and confirm that they can provide stereo audio input. None of them are in a “dongle” format so if that’s what you’re after, I can’t help.
Dino
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@truffaldino Thank you. Interesting device, I think, especially for professional use. Since my intention is only to make the music of my vinyl records available on my car stereo, the focusrite seems to be too much of a good thing for me. Indeed, I am looking for something more or less in “dongle” format.
I tried a friend’s Aplic AV-Grabber. This works, but somehow the delivered audio signal is not clean. Audacity shows that the basic level is not exactly zero, something seems to interfere. So I am looking for something better than that, but not neccesarily with more features.
Norbert
I’m reluctant to turn this into a “flame war” about USB audio devices. Cross-talk–both within the analogue domain and between the digital and analogue domains–can degrade the S/N ratio of the most-compact devices.
I’ve had good experience with these: Behringer | Product | UCA202 (paired with Raspbian).
They are at the entry-level end of the market (inexpensive) and have RCA connectors (compatible with your vinyl reproduction equipment without a plethora of adapters). Their design and the chipset they use is quite old. This is reflected in the sampling frequencies and the bit-depth on offer. They’re a long way from low-noise (indeed the ADC/DAC chip is the same found in many $5 dongles) but they typically do a better job than the smaller form-factor devices.
Dino
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This device seems adequate. I will have a deeper look on it.
Thank you!
Norbert
I bought one of these several years ago to use at a party I was DJ’ing at. I’m not a DJ, its just the proper DJ wanted to charge £250 for the night and we didnt have the funds so I created a 6 hour 70’s 80’s pop/disco tunes list on Spotify, pulled the crossfade to max and used this to hook up to the PA system. Hit shuffle play and away it went all night. DJ’s are overrated!
It had far cleaner and more powerful output than the built in Dell audio, not to mention it was far eaiser using the RCA sockets. It’s spot on for Red Book standard audio which in 99.99% of cases is all that’s needed.
A handy bit of kit to have.
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