Hello, having the exact same problem.
Out of the box it didn’t work. Then installed the new BIOS and it did work. Put the computer on sleep, and the next day it produced mostly noise impossible for the other person to hear you.
seems like if you put the computer to sleep, the mic never turns back on properly
I’m working with Support and while they’re great, this issue has only gotten stranger for me:
After removing and re-seating the webcam module, the mic still would not record audio.
Last night I closed my laptop lid and went to bed disappointed. This morning I opened the lid, it came out of sleep, and I noticed the mic volume picking up noise! I immediately made a recording and the mic worked!
Sadly after rebooting it is broken again. Putting the laptop to sleep and waking it back up does not appear to be sufficient to get it working again. I tried pinching the bezel as @Cleber mentioned above with no luck.
I don’t even know what this means, much less how to do it.
With the mic input volume set at 50% (in Fedora 35), it sounded good. Higher than that caused distortion (clipping? limiting? I’m not very knowledgeable about audio terms), but it did not have overwhelming background noise that I remember.
I tried Ubuntu 20.04 and the mic did not work. I even tried to install Windows, but neither Windows 10 nor 11 would detect the trackpad so I gave up trying to install it.
I had the same issue, I contacted support and they sent me a new webcam module and now it works great. I ordered my laptop around the time this topic was created so maybe it was an issue with one specific batch of webcam modules.
I’m in Batch 6 and have the same issue, the mic is only picking up white noise. Tried re-seating the webcam module and recording without the bezel but it made no difference. I’ll try getting a replacement module but I’m in one of the countries where Framework doesn’t ship so I might just be SOL for now.
I am from the September 2022 batch, not sure what batch # that was.
Same problem as several people above, any bump on the bezel, keypad, even on the desk next to the computer is picked up. But in order to hear even the faintest hint of my voice I have to amplify the sound until the white noise sounds like a leaf blower.
The mics are, however, reproducing those contact sounds at the level that I would expect (very loud), which I assume means that the MEMS membranes are working properly. Something must be preventing the air from hitting the membranes.
I tried the microphones without the bezel and there was no change, so it isn’t a problem with module/bezel misalignment.
From visual inspection of the microphones, I can see inside the sound inlet what looks like a webbed or spotted surface. Are the Framework microphones bottom port or top port MEMS? I’m guessing that is the backplate, as I would expect the membrane to be smooth. It’s too small for me to see whether there are problems with the backplate: maybe it’s not perforated correctly?
So it appears as though turning it “on” is doing something terrible to the compression/bitrate/idk, while turning it “off” makes it work perfectly fine? This is a serious problem for both usability and security. I have been running around with my microphone off (red bar) for privacy, but apparently, sound is still accessible - just garbage.