[RESPONDED] Not received a response from support in a week


I replied to an email from support on the 18th October and then chased it up on the 25th and I’ve not had a response, can someone please check if my email was received and if a response was sent? Just checking it’s not got lost in the system, the subject of the thread is:
“Submission from Service Request Form: Battery draining when plugged in and limit battery capacity is in enabled.”

Hi @rwky,

We appreciate your patience with this and apologize for the delay in response. This is something the engineering team is investigating currently. We are working with cross-functional teams to get this sorted.


Got it thanks! I was just concerned an email had got lost.