Be aware that the payment method must be based in a supported country. If you try to use a payment method with a Saudi Arabian address (or any other unsupported country) Framework will cancel it. They do this to prevent attempts at using freight-forwarding services. But Framework does seem to allow discussion of a family or friend living in a supported country buying a laptop. Though you will have no warranty in Saudi Arabia and if you need parts they will not ship them to Saudi Arabia. Framework just does not have permission to sell or operate in unsupported countries, and they take that seriously.
I see. I’d suggest starting over. Empty your cart, switch your location to Germany, then re-add your laptop, and try checkout again.
You can also try a different browser. I had some trouble switching location in Firefox on Linux, but Chromium browser worked.
Welcome to the Framework community! Unfortunately, Framework has not yet officially launched in Saudi Arabia. They kindly ask for your patience while they continue to expand their global footprint.
Because of how complicated the process is, and how easy it is for things to go wrong, they don’t typically announce anything until it’s locked in, so there is no ETA for you at this time. If you want to make sure they’re aware of the demand, select Saudi Arabia in the region selector on their website, as that registers your interest and helps them prioritize where to expand next.
It is important to note that Framework does not support freight forwarding, and any orders that utilize freight forwarding or holding company addresses or have false billing information are subject to cancellation upon audit. Please keep in mind that any discussion of getting around these restrictions would not be permitted.
We all wish that Framework could be everywhere globally, but that is not possible at this time for a number of reasons which have been explained in previous posts. If and when Framework does expand to Saudi Arabia in the future, I hope you’ll consider a purchase at that time.
Please limit discussion on shipping to a supported country as explained here:
Again, we don’t want to be unfriendly but there’s not much point discussing something which no one here can change.
Freight forwarding causes massive problems for Framework and we can’t permit discussions on it.
As to shipping to friends or family in a supported country, obviously Framework has no way to detect that, but the laptop is owned by that person and all support and warranty is through them. It must be purchased by them as well (and Framework has very advanced ways of detecting that).
Our apologies for closing this thread if working this out was your intention.