However the supported memory will be vary from manufacture to manufacture hence I request you to please reach out to your laptop to verify the memory list of system.
Thank you for contacting AMD.
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I can’t wait to get my very first Framework laptop. The Intel NUC I have currently is thrashing hard with the bad GNU/Linux NVIDIA drivers, overheating issues, and more. Bring forth the upgradable AMD goodness! Also, what gaudy stickers should I put on the lid?
I don’t know if it’s considered “gaudy”, but I’ve placed the emblem of Bass.EXE (from MegaMan Battle Network) on the lid of my previous laptops, and will be doing the same here!
We have a hypothesis that one of the causes of DPC_Watchdog_Violation on Framework Laptop 13 (AMD Ryzen 7040 Series) could be this same firmware issue. We are testing this out as part of the development process for the next 7040 Series BIOS update and will include the change if we find that it works. However, we believe that other general issues like a bad memory module for example could also trigger the same blue screen type.
I understand where you are coming from here, but the problem with this statement is that a lot of us have tried all of the general troubleshooting steps (memtest, drivers, running without expansion cards, etc) to no avail. The freezes and blue screens are also not coming during activities that might help trigger a blue screen, like high activity or RAM usage.
It is becoming very frustrating to us as it seems Framework staff have turned all of their attention to the FW 16 and are neglecting the issues we are having with the brand new 13 series. There’s been little acknowledgment (this post of yours is the most acknowledgment we have gotten from anyone at Framework), no updates, and no transparency regarding the issue.
I won’t be so bold as to claim that I have anywhere near that level of knowledge about how they run things, but the sense I got from meeting him gave me the impression that he prioritizes quality above all else. So I don’t know about if they get a lot of extra time, but I wouldn’t be surprised if they used any small amount of extra time to do additional QA before shipping out on schedule.
As much as I want to be as objective as possible, this is Framework. No other company is doing this, and it’s not a level playing field. For actual “obelisk” machines, they are ahead.
There is also a thread about what RAM people have bought or are thinking of buying, and there is the ‘recommended RAM’ knowledgebase item where the Mushkin (sp?) 96GB has been tested.
I am in batch one (just checked, it’s still “Order Status Pre-Order Confirmed”), and I did not receive any email from Framework about my batch being prepared. Is this normal? I haven’t been receiving all the Framework emails since I’m on the newsletter but don’t receive all the updates and I didn’t get the initial Starfield code until I contacted support. Is something wrong with my email provider?
I got the preparation email on Friday and said I would be charged in 3 business days. Today is Wednesday and still haven’t heard anything so I’m hoping by the end of the day I get an email about being charged (I have a basic config with nothing that should cause delays). Did anyone already get the getting charged email?
@Ryan_Lynch You are indeed in Batch 1, and your order is labeled as such in our system. It sounds like you have issues receiving our emails as I can see that the emails were successfully sent. Please check spam folders and ensure your email was entered correctly by attempting to login to your Framework Account.
I’ve checked my email on my account, and I’ve checked my spam and Outlook quarantine, and there’s nothing there. Who can I contact to help resolve this issue? Is there a way to add a backup/CC email in addition to my main email?
interesting, my preorder status says I was charged but I didn’t get the email yet, hopefully that means everything is good and should be hearing something soon, cant wait!!!
