As someone who’s been lurking around since the beginning, I can definitely say that while there is less interaction than there was in the beginning, I am still amazed by the amount of interaction on this forum from people like @nrp, @Kieran_Levin, @FrameworkBee, and the rest of the Framework team. All of them have their own jobs they do for the company, but they still get around to connecting with the community when they can, which is hard seeing how much it has grown in the past year.
I can barely keep up with all the new posts each day, (shout out to the community moderator team that does do a great job monitoring all the new posts coming in!) and I also don’t really interact with the subreddit or the discord, which I know that the Framework team is keeping tabs on. All this is to say that Framework is doing the best they can with the resources they have, and I have always appreciated the answers they are able to give here!
As a forum member who wears their “Regular” badge proudly, I try to alleviate as much of the stress from the Framework team as I can. If I can respond to a question I know the answer to, it gives them more time to find and answer the questions here that I can’t, as well as more time to keep doing their primary jobs at the company. I love every response I see from a Framework team member, because they always show that they care about the people buying their products, and they want us to enjoy being a part of something bigger than just owning a laptop.
sorry to @LRFLEW for getting very off-topic in this thread, but I really wanted to respond to this properly. I hope that the original question of this thread gets answered in some way or another, but I also want people newer to this forum to know that the team at Framework has always been willing to answer questions and help forum users, but that it’s really hard to keep up with a growing community like this one. I highly recommend checking Nirav’s user profile sometime (you can do so using the tag to him in this post) because you’ll get to see all the posts that he’s responded to on this forum and all the answers he’s given. You can also find him answering a bunch of questions on the subreddit (his account is cmonkey) and Bee has been very active on the discord. They’re all helping users in need, building up support resources, and at least for me, they’ve securely formed my opinion that they care so much about their customers, and will do everything they can to help us.
P.S. because I am answering all the points in @Aurelio’s post: @TheTwistgibber and other customer support reps are also active on the forum answering basic questions and encouraging users to submit support tickets. while they aren’t making the tickets themselves, I appreciate that they are letting the users do it themselves so that the users get experience submitting tickets instead of reinforcing the idea that you can just post on the forum and have support come looking for your issue instead of using official support channels.
I may be biased in that I really like Framework as a company, and I have seen the growing amount of people who have more negative feelings to the company, so please take what I say with as much salt as you would like, but at least know that I have seen a lot, and I have no reason to distrust or hate the way that the Framework team has acted so far, and I hope that they continue to respond as much as they can, while also working to keep improving the Framework ecosystem and community. Sorry for the essay, but this feels important for me to say.
