[SOLVED] New Framework 13, screen has no illumination

Community Support
,
1

I received my new framework laptop yesterday, and the build went smoothly.

I can boot the machine, and even begin an Ubuntu install, but there is no backlight or other illumination to the screen (2.8k) - it currently works only like low contrast unilluminated e-paper, in that I can see nothing if the room is dark, but when I shine a bright light at the screen I can see faintly what is displayed.

Does anyone know if there is a particular cable I should check, in case this is simply a matter of power not getting through to the backlight?

Or have I likely just been unlucky and received a dud screen?

  • Which OS?
    No OS installed yet, but will be Ubuntu 22.04.1
  • Which Framework laptop?
    Framework Laptop 13 DIY Edition (Intel® Core™ Ultra Series 1)
2

Check first the display cable going to the left side of the motherboard.

Also the other end, which should be located at the backside of the display panel.

3

Hi and welcome to the forum

There is only one display cable and clearly it’s passing data.

Is this a DIY i.e. have you opened the chassis, in which case check the display cable is routed and seated properly, and of course contact support asap.

4

That was very helpful.

I just reseated the motherboard end of the display cable and all is now working well.

Thanks for your help!

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