I’d been a loyal Thinkpad customer for years because they’re supposedly repairable, and parts are easy to come by.
My latest purchase was a brand new X1 Carbon 6th gen. Aside from a bit of drift on the trackpoint, I was happy with it until I broke the left mouse-key. “No big deal!” I thought, I’ll just buy a new mouse key. That’s when I learned nobody sells mouse keys. “No big deal!” I thought, I’ll just buy a new keyboard. That’s when I learned of the trial I must go through to install a new keyboard. After removing/unscrewing every. single. piece. of the laptop to get to the keyboard, from the LAN to the heatsink to the CPU itself, I was finally able to begin unscrewing this:
Look at all those screws!! And that’s after an hour of work to get to that point. In total, it was a 3 hour job to replace the keyboard, and that includes the time I spent re-applying thermal paste to the CPU.
I don’t want to blame Lenovo for this as it may have just been a bad part, but the trackpoint didn’t work. That meant I had to do it all over again. On my 2nd keyboard attempt, I replaced the entire bezel to save a bit of time. I checked and double-checked Lenovo’s compatibility list to make sure I got the right one (1YR573). After a 2 hour installation, I have a laptop that randomly mutes the speakers.
I was about to give up and buy a simpler T-series when my sister forwarded me a link to Framework. I fell in love, and I’m looking forward to a machine that has plentiful and easy replacement parts!