Thanks everyone for jumping in and providing support! 100% agreed that the community is fantastic.
I want to add to and clarify the point around OS selection. We have seen that there is immense variety in the distros that everyone is interested in and using. We have had to focus on the few most popular ones to build official guides around: Framework Laptop - Framework Guides
Beyond that, we point to the Community where there are active threads for just about every distro available. Ultimately, we leave it up to each consumer to choose whether they want to take the safer path on using a distro that we have a guide for and that more of the community is on, or one that may have less guidance and more unknowns.
All of that said, we definitely want to make sure we resolve any and all issues that could be hardware related. The best way we can help with that is to decouple hardware and software by asking you to update to the latest BIOS and test out whether any of the same issues occur with one of the distros that we have done more testing around.