Touchpad requires excessive force to register clicks

I just got my framework laptop yesterday and I am having a problem. The touchpad will click and make physical click noise, but the clicks won’t register. I have to push past the click limit and then it will register. I have already tried the guide for it rubbing/sticking and I have completely removed and reinstalled the touchpad. Sadly, I think it is a hardware problem. Has anyone else had this issue? If so how did you solve it?

Could you tell us what operating system you are using?

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