[TRACKING] FW12 cracking issue

According to Eagle - the only person from Framework acknowledging and handling those issues publicly in this forum - the reason for cracking was material and a problem with the molding process. Both were addressed and since week 50/2025 all produced colors should be fixed.

Sadly the most clear statement is that they addressed both issues in bottom cover production. You can only check your cover production date from a sticker on the box a replacement was shipped in. The molding stamps and stickers inside the cover are not an indicator of actual production date. After several tries I finally got a replacement cover seemingly manufactured in week 10/2026 and it is holding up nicely since a few weeks now.

Maybe it skipped my attention but so far they did not acknowledge cracked top covers. Not sure what their plan is there. At least they don’t seem to crack that easily. Still a bummer for affected users.

I can only re-iterate that I hate handling and communication of Framework management concerning those issues. Currently also affected with this on my expensive FW Desktop: Noisy PSU fan

Was not even tagged as “Tracking” by the team, even though Eagle said they are looking into it. The anniversary is coming up soon and there is no communication about progress at all. So disappointing.

7 Likes