Warranty when moving countries

Community Support
1

I am currently live in the UK and have a FW16 laptop.
If I move to Australia for 6 months, I am wondering how the support and warranty will work.
Both those countries are on the FW supported list, but does the support only cover the country you brought the laptop, or does it follow you whichever country you are in?

2

It’s the RMA that’s the problem as it will be send to the original address. So you had best inform Framework of your new address as soon as you get there.

3

I didn’t know that we were sending part replacements to the address we have on file without checking with the customer first.

1 Like
4

I was just making sure the user ensured there Framework had their ‘live in’ address.

Thanks

@James3 Looks like you should be OK :slight_smile: