12th gen Intel will not power on

[Second_Coming]

@Tommy_Messbauer

but is there some sort of service level expectation for email support?

First non-automated response is expected within 1 business day from the time the ticket is opened / received. No SLA on duration to issue resolution.

Reference:

Status of Framework Support (July 31st, 2023)

UPDATE: We’re back to responding within 1 business day for most inquiries. If you have not received a response for an extended period of time, please reply on the existing ticket thread. If you don’t receive a response, either we aren’t receiving your responses or you aren’t receiving ours. If that is the case, please create a new ticket and we’ll merge them. Thanks! Hello everyone, It’s been a couple weeks since launch, and we wanted to provide you with an update chock-full of transparency as…

@Tommy_Messbauer

This is making me rethink using these laptops for work.

IMO, Framework Laptops aren’t quite there yet when it comes to the corporate use cases…but they’re working on it. Reliability of the hardware has to come first (of any laptop / systems, not just Framework), then issue resolution / redundancy handling. In a corporate setting, there’s likely a few spare units on standby, but reliability is the first criteria, spares are the last resort.