I was pointing out that Framework’s policy in these cases seem to gain nothing but negativity from the users who are dealing with a defective product Framework have shipped to them.
Phrased differently I don’t understand what is gained by sticking to this policy. The use case of users who have had issues with weak hinges probably exposes the defect more than others and it just seems logical to offer that choice. I mean even if you buy the 4kg hinges with the 1kg variance you are not even guaranteed to get stiffer hinges than the originals, lets not forget with the cost of shipping they cost more than 2x the listed price. Personally I feel with the design of the hinge it is inevitable they will get loose with use.
Here it is basically stated if you want a laptop hinge that behaves like a portable devices hinge should we have this option. OK great so replace my defective hinges with these please. No you have to buy them. Why? Because policy.
Learning about the 90 day/rest of your existing warranty on replacement parts is disappointingly standard for a company aspiring to change the electronics industry. I think it’s hard to argue that if a product fails after the 90 days and within a few years it was fit to begin with and should not have been issued as replacement.
I too have had a number of issues with my Framework and this has just reminded me of all of that including the deceptive marketing on 60W CPU performance which incredibly still exists! I’m talking about claims of 60W boost which in reality CS confirmed:
The 60W PL2 post that you refer to above is specific to our 12th Generation Intel Core processors, we do not promise or expect a 60W boost to be possible on the 11th Generation Intel Core processors, these can vary typically from 45-55W