Hello @polxmod. We do not provide live support and our target is to respond to each inquiry within a business day. That said, we are very delayed right now due to extreme ticket volume caused by batch shipment processing for Framework Laptop 13 (AMD Ryzen 7040 Series). Our oldest tickets that haven’t been responded to yet are 3 days old currently. Thank you for your patience while we work to respond to tickets as quickly as possible.