You seem to be very upset, maybe I can help you understand better.
The ML 1220 has a minimum voltage to sustain some, to me, unknown cpu function else this hard reset is required ~ there is more info on that if you like.
During the hard reset access to the ML 1220 is possible and the voltage can be checked and if it is around 2.8 then it is likely not a fault of the battery but maybe a connection.
If the voltage is low and is then charged it is possible to assess if the battery is charge to at leats 3V. This would indicate it is charging so would be a step in understanding what is happening etc.
I won’t go into more detail as this wasn’t directed to you.
Still I’m not sure what you mean by ‘normal’ user maybe you mean the common user of the Framework not the ‘common’ user of laptops in general.
In the later I agree most users of laptops probable would not check the battery etc. but this forum is not about the common laptop user but a niche market which is likely have a more discernig user base.
Now add to this more attentive user base it is not unreasonable to suggest ways of checking the battery when someone adds a comment in the [Community Support] section.
It is not advice nor expected that the enquirer will do such.
This forum is to support the users it not supporting the laptop so consideration to comments is essential even if you find the content not useful to you.
However as this is a user forum, I’m not really sure why you take such a rude and crude manner of response but as I said this is a user forum and even if you don’t have a Framework laptop I would be inclined to respond to your posts.
So have a nice day if the sun is still shinning or have good night wherever you find yourself.
All the best
By the way I am dyslexic and often spell things baddly and miss words, so if you have a question as what I say irks you I am more than happy to help clear up any misunderstanding you find in my posts.
Just added a [not] which changes everthing in it’s associated statement.