UPDATE October 13, 2022: Changed the title because I am no longer sure if this is a BIOS battery drain issue. I’ve sent 13 videos to the Support team today, to try and help with debugging. I won’t repeat today’s saga, just scroll to the 88th/89th posts of this thread.
Well, if nothing, this thread is an accumulation of all the weird and wonderful ways in which the 11th Gen may behave after unplugging it.
I won’t be making any more edits to this post. I will do one final reply if/when I hear back from Framework Support.
UPDATE October 3, 2022: Yay! Official response! I am going to keep my update on top of the page because of my rather inflammatory original post. But that did its job, got an official response. The title stays because the official response is a bit meh and people shouldn’t be buying the 11th gen if they expect a laptop. Two weeks of unplugged time isn’t quite acceptable for a new laptop. Desktop replacements, yeah sure.
Now this response came a day after I ordered mine so poor suckers like me are stuck! As per this all 11th gen processor based boards (across all manufacturers) can have this issue. Which I am nodding to but disagreeing in my head!
I think the rechargeable battery was to mitigate this issue. I see almost every other manufacturer using it now. I don’t know though if all 11th gen laptops have this issue, I don’t have time to scour other forums. I still think the exact sequence of events isn’t being truly portrayed. I guess Framework found out too late in the manufacturing cycle about the bug and they had too many on order to throw away, so they waited until their gen 12 board was ready and then revealed it. I’ll cut them slack for that. But it still grinds my gears that I wasn’t given a choice to make an informed decision.
The sad thing is Framework have a motherboard reset page but no official warning as to why they have it. I saw a meme in one of the threads, “it comes with a screwdriver, because you’ll need it” (okay okay I am being mean now)! I really loved this laptop and the concept. But feeling severely let down.
I will update my support experience in the thread!
UPDATE 2 October 3, 2022
A little more data on my usage, just to show my usage pattern. I am surprised Windows is showing 100% battery for the last week. Maybe I didn’t notice the Battery charge % had been reset earlier to 100%, or it was reset when I upgraded to BIOSv 3.10 a few days ago. The bundle download date is showing 21st September, but I am sure I installed it over a weekend because it needed a reboot.
As evident, laptop is plugged in most of the time. Those little dips below 100 are overnight, when I simply close the lid unplug the laptop and disconnect all USB devices.
30th night I used it and didn’t plug it back in. Then it stayed off most of the day, until late 1st night, when I used it a bit and shut it down. Next day morning, the RTC was drained. So it took little over 2 days of continuously being off power for the RTC to die completely.
Framework should stop selling the 11th Gen Laptop “at a discount” when they know and yet refuse to officially acknowledge the BIOS battery drain issue which results in laptop failing to boot/wake up from sleep when unplugged for 2-3 days.
All their claims of temporary fix/workarounds are pointless because you can’t use the 11th Gen laptop in a professional setting. You just don’t know, once you’ve unplugged the laptop, whether it will startup again or not!
I had held out on the hope that there will be a software fix, but looks like it is a h/w design bug and it won’t get fixed in software. In this light, continuing to sell the 11th gen laptop at a discount is disgraceful.
If you have loads of stock, sell them as DIY boards that people can use to build low powered desktop units. Continuing to sell them as laptop erodes faith in the company and I for one will not be recommending Framework to anyone until this is officially acknowledged!
Wonder where is LinusTech on this!