AMD Batch 2 Guild

As I have not yet received any payment charging or shipping notifications, I’ve reached out to Framework support whether my payment method GiroPay can even be used for the remaining payments of a preorder.

order date: 2023-03-26

Better safe than sorry.

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For all the NixOS folks (I’m using that, btw :innocent: ) I’d like to point you to the pre-made hardware configurations in https://github.com/NixOS/nixos-hardware/tree/master/framework

The ones for AMD are still missing, but hopefully we’ll just put together a reliable patchset there that we can then easily use.

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I feel like I was being pretty patient (despite being pretty excited to finally give up on my ARM-based Surface Pro X) but the news of batch 3 getting their notice has me impatiently checking constantly to see if I’ve been charged for my batch 2 order. :joy:

I’m worried mine is going to try and charge to a payment method I tried removing from my account well over a week ago. It still shows when I view my order but not in my saved payment methods.

That’s exactly what happened to me… might be worth contacting support to be safe

Same thing here (batch 3). I did contact support but since have been told here on the forums that if a payment method fails, they simply send you a link so you can pay with another method. So no biggie apparently.

I didn’t receive a response from support yet, but it’s only been a few hours. I haven’t heard of anyone who had significant delays as a result.

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Apparently there is currently an issue, where you see only the initially set payment method on your order and/or the email. It should still charge the current one, but if it doesn’t, as others have said, it should give you a link to just manually pay via. So no need to worry too much! :slight_smile:

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Once you Batch2 crew have some of your laptops in your hands, could you check what BIOS version you got? Would be interesting if batch 2 ships with 3.0.2 or 3.0.3 (or possibly a mix because of production overlap).

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shipped!
due Thursday :grin:

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@telan & @Yammikins
Did you change your payment method just on your account or in the order too? My guess, you forget to change it on your order.

bruh I’m in batch 2 and haven’t even been charged, what is going on.

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Framework has said that batches aren’t the only factor when it comes to the shipping order. No order will ship until all parts of the order are ready. They won’t send orders in multiple shipments. So the specific configuration may effect when something ships. For instance, if all the stuff for certain orders in a batch are ready, they may start shipping, even if some orders from an earlier batch aren’t able to ship yet because they are waiting on something. In other words, they won’t arbitrarily hold up a later batch, just because all orders of a previous batch haven’t shipped yet.

Ryzen 7 Batch 2 out for delivery today! It was scheduled to be delivered next week, looking forward to setup everything today!

Early Batch 2, Ryzen 7 here (shipped yesterday). I just got an email from Framework regarding this (titled “Installing an Operating System on your new Framework Laptop DIY Edition”):

Linux
The version 3.02 BIOS that ships on your laptop has issues with certain kernel versions. This is resolved in 3.03, which will be available as a Beta release soon. In the meantime to get started, you can follow our guides to get set up with distros that work on both 3.02 and 3.03:

I did not get the laptop to verify this, yet, though, so take this info with a grain of salt. Will report back once I have the laptop here.

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ohhhhh makes sense. Didn’t think of that. Thanks!

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I didn’t know changing it on the order was needed; I thought changing on the account would have been all that was needed. The email made it seem that way.

Also. got my shipment notification. Due Monday!

I hesitate to tag the CEO here, and for the other people we’ve seen in these threads it doesn’t seem to be on topic, but is there perhaps some way to communicate to Framework that this is a stupid UI decision and somebody needs to unstupid it? I understand these things can be surprisingly difficult to recognize when you’ve been working on the system for a long time, but still, it demonstrably confuses people and their confusion seems very understandable to me.

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Whoa…um… Mine just arrived 20 mins ago. Originally scheduled for the 23rd. When my partner told me she had it I was in the bathroom and literally screamed “What!!!” then “NANI!”.

This was a couple of minutes after I saw the tracking notification that it was already in my city and on a truck for delivery. :rofl: :joy:

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About the billing, I filled a support ticket last week, in which the response was it should all be fine, and escalated it this week when it was not fine, they have forwarded it to the appropriate team and are looking into it, and I referenced the reports here.

For those yet to be charged, to clarify what is happening, the original payment method is probably showing for you on the preorder page despite your updates to the payment methods page, whatever is on the preorder page will be charged, however if it fails, you will get an email to complete your payment with a link to a form that successfully updates your payment method.

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It says that changing your default payment method changes the payment method for all unpaid preorders, which I’ve done and it seems they’ve done. Despite changing my default payment method and removing the unwanted method from my account, it still shows when I select my order. Viewing my account overview does show the correct payment method as default, but not on my preorder.

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