My USB C port turned up yesterday! Lovely, thank you Framework.
10 Days not bad.
i think a bit less shipping costs would do it without impact the company at all. 30€ for a single (or even 3) expansion cards?! You dont even need a packet for this. No one can tell me that this is what it costs… i mean, everyone knows the size of the cards 
On the other hand, i really wish Framework success - so if this is the price…
Hmmm just looked at ordering some more bits and the shipping has gone back up to £24 from the £12 I was charged a few months ago.
I’ll hold.
let me preface this: i dont know where FW ship from.
but £24 shipping for a usb-C module, silly prices! glad i added all modules to the laptop order (due in November.
i’ve bought similar sized items from a small UK company which shipped from EU to UK recently. maybe £8 postage.
Maybe framework are shipping from a central warehouse but even international shipping seems expensive for small components that should fall in the small/cheap&light jiffy-bag postage tarriff.
I also get the impression that the postage is used somewhat as a deterant of small single-item orders. Its obviously more efficient to add a handful of items into the order to spread the postage costs. easily fixed though and just have a minimum order limit or something if single-order items give an unreasonable ROI.
Having just been through shipping my old laptop via retail courier costs, its almost like Framework dont have a business account for shipping and are paying for it on retail costs. 2KG laptop still only cost me £11 for UK next-day pre-1pm!!
UK’s Royal Mail ‘International Tracked’ offer Max 2kg, 3-4 days, around £9 (https://www.royalmail.com/sending/international). i assume cheaper on business accounts.
The point of shipping isnt to ‘help out’ frameworks operational costs as that should be covered under the item(s) themselves. This should be to cover the packaging and courier costs.
as a new owner, the two obvious things i’ve picked up on are the marketplace postage costs and lack of spare screws as a re-occuring request which i can see being an issue for some.
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One module shipped is approx 43 grams including the packaging.
55 pence per gram!
Still a problem: Any news?
Last update was from Jun 22:
I know for a startup, these things can be hard. All the best framework, still support you!
Framework support answer to a complaint about the cost. In short: Still working on it.
"For Europe, as with Framework Laptop purchases, we’re shipping Marketplace items directly from Taiwan as we’re still working on more localized options for warehousing and shipment of these parts for Europe. This was the only way we could open up these sales publicly for the time being.
Our apologies for Marketplace shipping prices, but given the cost of international logistics, this is where pricing landed."
Thanks for the quick reply framework!
Good to know they are aware of the problem and working on a solution.
For the EU there is already a local reseller, for AU I may become one after getting the approval from FW
Maybe, but it’s still 30€ for the shipping costs no matter what I try to order.
This is okay for orders >= 200 imo, but below that it’s quite a hefty price.
I don’t work for Framework, please remember that.
I think the shipping is reasonable on large purchases because the cost of the purchase is easier for Framework to absorb. Remember it is not just the cost of shipping a product from a warehouse in the country you live. The items are manufactured in Tiawan, then shipped to fulfillment locations in the areas of the world they sell. From here they are shipped to customers, each with varying tax regulations and other costs. Framework is responsible for the costs of ALL of that shipping.
The high costs, I speculate, are representative of that.
I sincerely hope Framework becomes as large as Dell or HP and can leverage their marketplace presence to see incentive discounts on the logistics of their business, but until then this is just not the case.
I think (not experienced, only ordered the laptop so far) another issue is that everything ships with the same priority. It was good for me to receive the laptop within one week after ordering, but I can wait weeks for an additional ethernet or 1TB expansion card.
I agree with your point though. If we had a lot of requests in Europe for the products of the marketplace it would allow Framework to ship big packages to Europe, driving the costs of shipment down.
By the way, the 30€ will not prevent me from buying the additional products. Just that I will wait and see what other products I find useful to limit the amount of shipment costs I have.
I think it would be wise for Framework to state on the ordering page when you pick your laptop something like -
“Due to us being a small company shipping from Taiwan, shipping costs for extra items is higher than we would like. You may wish to order all the extra parts now, rather than after you have received your laptop!”
Gives the customer the option then.
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@framework team: This is still an issue:
Small parts shipping cost of 120 % of product price is still too high. It is bad customer experience
And I know you are working on it. Any news?
What I would like a customer:
For European customer shipping option from Europe. Shipping cost for small parts should be in between 30-50% of the product price max.
Still supporting framework: Thanks for making modular laptops a reality. And yes, being a startup is hard. All the best to you!
Best,
Tinkyti
Framework support answer per email to a complaint about the cost. In short: Still working on it.
"For Europe, as with Framework Laptop purchases, we’re shipping Marketplace items directly from Taiwan as we’re still working on more localized options for warehousing and shipment of these parts for Europe. This was the only way we could open up these sales publicly for the time being.
Our apologies for Marketplace shipping prices, but given the cost of international logistics, this is where pricing landed."
Thanks for the quick reply framework!
Good to know they are aware of the problem and working on a solution.
For the third-party community marketplace, I know one, “r/frameworkmarket” on Reddit. You can see Officially Supported Secondhand parts market - #18 by junaruga for details.
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Shipping costs are shipping costs, if there was an alternative you would find it.
What small part are you wanting to buy?
I bought hinges for 25 €. Shipping comes on top for 30 €. So, in total 55 €. That is still a lot of money.
For a product that is light and has a small form factor, shipping should not be 120 % of the price.
I accept the cost now because framework is a new company. They are also finding a distribution center in Europe, to bring the cost down.
But in general, the shipping cost should not exceed the product value unless size and weight matters or things like insurance or priority. If they had a snail mail option with shipping for 15 € for a 25 € product, that would be okay for me as a customer.
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There is another problem. If you think „I‘ll wait and order much more parts at once to save some costs“, you can possibly wait „forever“ because there is always at least one part which isn’t available right now.
I‘m wondering if it would be possible to offer a „group delivery“ option. Like every 2 months (or so) all orders for (as an example) Europe will be shipped together. If the parts aren’t needed urgently, I guess it would be fine for everyone to wait.
I don’t know if this would be cheaper (because I don’t know anything how about their logistic works), it’s just an idea.
Huh? Either I’m lucky or their stock is more filled recently, because even though I check the market place regulary there is hardly anything not available.
In fact, the things I’m interested in are all available right now. (1TB expansion card and ethernet adapter)
FW eats most of the shipping cost so that 30 bucks you get charged, it probably costs FW 50,60,70 bucks to ship. You do not know how much FedEx is to ship.