I tried installing OpenBSD on it after seeing positive reports from the 11th gen laptop. Unfortunately I ran into many issues:
Couldn’t change screen brightness
Wireless card didn’t work even after a firmware update
I hit the trackpad crash once
Couldn’t sleep
After that experience, I upgraded to Linux (F36) and things went much smoother. One issue I ran into is I can’t use the function keys to change the screen brightness, the other function keys work however.
Can any of the other Linux users report back if the screen brightness function keys do or don’t work for them?
Does anyone know what is FedEx doing here to my package? I live in WA, but the package is moving away from me! People are receiving their batch 2 laptop and I am still waiting for my batch 1!
Can you share your video and comment on the workload you applied for your testing? I have the feeling that my fan is kicking in for relatively low loads in Windows’ balanced mode and would like to compare…
After waiting for my laptop to finish its North American tour, I finally get it set up and the right side of the screen is super-bright, and flickers with movement. (Picture was taken with brightness set to the lowest setting to illustrate the problem).
Wow that is totally unacceptable. I would return it immediately. My package is still doing its US tour. I going to return mine immediate if it is not in perfect condition.
I’ve had a (very different looking) display issue, too. (Many horizontal lines alternatingly stuck and flickering, in a cycle). Weirdly enough the issue only appeared after 3 days of use.
Anyways… You should definitely contact support, include photos, perhaps even videos; they were very quick to respond im my case. I got a free replacement display kit sent and replaced it myself (I assume that in case you don’t want to do the display swap yourself, there’s presumably alternative approaches, too).
For anyone interested, the timeline was
contacted support on a Saturday (around 5 PM PST)
got initial answer within 30min, a few mails back and forth asking for more pictures, after about 1h, our conservation was complete, and issue was escalated “to complete the replacement request” with the effect that I had to (unfortunately) wait for 2 days because that completion apparently only happens Mo-Fr during business hours (PST)
got confirmation for getting the replacement on Mo, around 2 PM PST, shipment notification with tracking number came Tuesday, 2AM PST, via FedEx, initially scheduled to arrive the following Monday, but actually arriving on Thursday already (in Germany).
Screen replacement was straightforward and fairly quick; the precise cable routing seems to be the most subtle part, perhaps make more photos of how your old cable was routed than I did (none); I don’t love the picture in the guide. Also it took me some time to realize that that screen cable has 2 aditional sticky bits not really mentioned in the replacement guide (with white protection film you ought to remove) besides the grounding tape, and I wasn’t 100% certain where exactly one of them was supposed to stick to.
Works flawlessly now I’ve sent back the old broken screen as requested, with a UPS shipping label they provided.
All this said, if you haven’t already, contact support immediately and perhaps, with some luck, you might still get the replacement on track to shipping before the weekend already, depending on how long those “business hours” are and how fast support works on your issue.
FedEx finally came but the driver was at my door for less than 30 seconds which was not enough time for me to drop the thing I was doing and to get to the door. I got out to watch the driver got to his truck and drove away. Partial blame goes to framework for requiring signature for additional delay.
I understand the risk of leaving an expensive package unattended. That’s why I did not sign for it online.
However, the only merit of not waiting more than 30 seconds I can see is that that driver can leave work earlier that day. The package will need to get re-delivered anyway (maybe by another driver). They are not actually saving time as a whole and they are just making package receiver (not customer because we are not paying them money) fustrated. And since I am not paying FedEx directly so I can only complain to Framework wasting their time too. It’s a lose-lose-lose situation.
BTW, I have packages from Japan delivered by DHL regularly. All of them require signature. And since the pendemic, DHL drivers are simply leaving the packages although I never request signature release. If a package is lost or stolen, it will be their responsibility. So far it is working fine, it’s a risk DHL taking to save their time. I guess FedEx is just not taking the risk.
Sure, here’s the video. It’s really quiet but you can hear that the fan makes a kind of purring sound with occasional skips. I wasn’t doing any intense testing, this is just the lowest fan speed when it first kicks in.
This Fedex is a good QA testing by itself. Unexpected. But I guess shaking a computer in transportation for weeks is a very good test. A friend of mine is creating an electronic wheel chair, the compliance is about shacking like hell the wheel chair for 3 hours. It ended up putting on fire his 5 000€ prototype !
Do you have any shock on the package ? It s interesting to know the kind of vibration that get you to a broken screen.
By the way one of the reviewers last month received a framework with a broken screen. Strange as I can imagine FW has been extensively testing the unit sent for review…
I’ve sent back the old broken screen as requested, with a UPS shipping label they provided.
