I just got a shipment tracking number! Still going to have to wait till April 5th to arrive at planet express’s warehouse and get redirected to my country.
I ordered a Batch 10 i5 laptop in mid-March. It should have been delivered on the 28th but was away and had to delay that until the end of last week. It arrived as expected and have to say, I’m really impressed. It’s a really nice laptop but not without it’s issues though I can understand such things given Framework’s age/size.
Two things I find a little frustrating so far:
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Battery life - it’s not the best but then I’m comparing to an M1 Macbook Pro as the other laptop in the house.
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When connected to my docking station (Dell WD19S) the two external screens intermittently turn black for a second before returning to normal. It’s a bit frustrating. Occassionally one turns grey and only reconnecting it to the dock solves that. Need to research this one as it’s actually quite annoying.
M1 truly is impressive in that regard. Much as I am an Apple-hater, I have to give them that. I have one of those as well (issued by my employer), and I can finally sit in a 1h zoom call without needing my power brick - something the previous Intel Macbook Pro could not do. 
Apple has a huge advantage here, just because they have complete control over both the hardware and operating system. This lets them integrate the two in a way you can’t really do when the hardware and OS vendors are separate entities and do all kinds of clever tricks to take advantage of idle time.
My Framework (arrived last week!) gets around 5 hours of useful life on a battery compared to my old Air’s 8+, but it’s still pretty good.
If you want good battery life, I recommend switching to Linux. Windows is a power drain. With powertop, Linux on Framework can run up to 8-9 hours on normal usage (Which for me is coding with Atom, compiling small programs, and searching stackoverflow using firefox)
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That goes against a lot of what I have read on this forum. I’ll try to update with references. 
Help with Linux
Just wanted to join my Guild. 
I’ll just introduce myself.
My Name is Friedrich and I am probably (one of) the youngest Framework owners. I am 16 Years old, and from Germany.
I ordered my Framework on the 27th of March, and it should ship in the next few Days.
My School class does a 5 day trip to Auschwitz in May, and that was the main reson I pulled the Trigger on it now.
I just needed a Laptop and didn’t want to support ANY other Company, except Framework.
Also I would consider myself a Maker and I will probably make a few custom expansion cards. I have a 3D Printer and am quite talented with Soldering and electronics overall.
My Plan with the Framework is to set up Triple boot with Windows, Linux and MacOS. All though MacOS is more for like joking around, and the rare case, that a Program is only available for MacOS.
I will mostly use the Laptop for Text processing, Web browsing, Network management, Movie/ Video Streaming, and a little Gaming. (Sometimes with EGPU)
My config is:
i5 1135G7
3x USB-C
3x USB-A
2x HDMI
1TB SSD(bought externally)
16GB 3200MHz(bought externally)
And the Framework 60W Power Supply.
@DirtyDan How long did the shipping take for you? I’ve heard that in Germany it ships directly from China. Was that true for you?
Thanks in Advance!
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Manufactured and shipped from Taiwan ~ I would not refer to that as ‘China’
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Oh, sorry! I somehow remembered that wrong…
Allthough it doesn’t make a huge Difference from a shipping time standpoint. 
Also, I just got the E-Mail, that my Framework
is on its way now! 
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Maybe not, but it’s just about the largest international political issue on the planet.
I love to buy from Taiwan, I hate to buy from China.
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its been sometime but i finally got mine a few days ago, schedule are as follow:
10-Mar: Ordered
30-Mar: Shpped
31-Mar: Arrived
14-Apr: Arrived in Hong Kong
i have installed linux mint and everything is working great except the trackpad
i mean, it is working perfectly fine
but switch from mac to framework put my standard a little bit too high with it 
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What does the box say regarding where the product is made? If it says made in Taiwan, I’ll get arrested for trying to import it to China, even as a foreigner. Currently stuck in customs.
@Insignificant On the box it states the sellers (Framework) address as:
Framework Computer Inc C/) Diversified International Logistics Co ltd.
address: FTZ International Logistics Center 2F-6, No. 7, Hangxiang Rd, Dayuan Dist, Taoyuan City 337407, Taiwan.
Really are you in China? 
However I imagine lots of the components are made in China. I’m sure the powerbrick is. 
My laptop is stuck in Birmingham because of missing information 
I contacted support, hopefully they’ll be able to fix it soon and it will be delivered tomorrow.
It would be unlucky to have to wait the full weekend for this 
Anyone else in the same situation or just me?
Update: DPD actually sent me an email informing me that they are about send the laptop back to the sender
Seems like I’m not the only one with this problem. There are more parcels from framework blocked by dpd in the UK for the same issue. Might be effecting everyone that had their laptop shipping the 15th of April.
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DPD Tracking says mine’s stuck in Bham too - but I’ve not yet contacted either DPD or Framework support.
Would be pretty rubbish if it got sent back to the sender - hopefully we can both avoid that situation.
I’ll talk to DPD in the morning, hopefully they can tell me what’s going on. If any of the Framework team have any information, perhaps they could add it here so that any other Batch 10 folks in the same situation can see what to do…
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I contacted support 7 hours ago but no response yet
I read online that they usually reply rather quickly (an hour or so) but in my experience that was not the case.
I wish they had a better system to deal with time-sensitive requests. I would say send them a message too. I think my laptop is still in Birmingham but who knows for how long before they decide to send it back. (Which they will since they told me so directly).
I will let everyone know as soon I hear back from framework.
Not sure that they have any support presence in our timezone so that 1-hour figure might be more relevant for US or Taiwan timezones?
That was factored in the 7 hours (only started counting after 9am in San Francisco).
But the company is based in San Francisco, to be fair it could very well be that their customer support is based somewhere else. (Most companies outsource their customer support anyways).
More importantly, they replied to my ticket. They told me they were going to contact dpd to fix the issue and that they would keep me posted. I haven’t heard back from them yet but now my parcel pops up automatically when I open the dpd app on my phone (i had to track it manually before) and when I click the VIP section it now shows my full address!
I think they sent dpd the delivery details but they just didn’t have a chance to send me an email before closing up office.
I must say, once they got to my ticket, they acted on it very quickly and efficiently.
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Good to hear. I contacted DPD and they confirmed mine was held for missing information also - so I guess I’ll send a ticket to Framework too.