might be the Linux keyboard, then (i.e. the one with “super” instead of the windows logo)
I’m 7840u/2.8k with regular US keyboard, no ram no SSD. Ordered July 22nd and am in ‘pre-order confirmed’
That’s really too bad man, sorry it didnt happen for you.
Honestly I do have a lot of understanding for Framework. The laptop industry must be insanely diffcult to do business in and my hunch is that holding lots of stock just isnt an option for Framework. Therefore, with this preorder business, they’re susceptible to supply chain / production delays.
I am a huge fan of the old Thinkpads (x200, x220 etc) that were maintainable. Having also owned a modern Thinkpad and a FW13, I prefer having that servicability. So I can take the delays it on the chin.
But I wish going forward they can build in more of a buffer because people make plans around those dates.
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One of the things I think Framework could do better is being less optimistic about their shipping dates. Give a long estimate so that delays are less likely to break deadlines, and it makes buyers happier when their product is delivered before estimated.
Transparency and more detail in the process might also be interesting, so people can understand exactly what went wrong and see the steps taken to address them; for example with this delay, it’d be nice if we knew which SKU is delayed and to learn and get insight into the supply chain process.
I’m disappointed that shipping is delayed, but I understand that Framework is a small company, and I appreciate that they take accountability for their mistakes and are transparent about them.
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This is good feedback! Our initial target was “Q3” for certain batches but we have tried to give a more accurate estimation (since A LOT of people were asking if we were going to ship in August or September before we updated the estimate on the website, especially the college students).
Also, I just got charged the remaining amount :).
So Im expecting some shipping updates next week.
I guess I can wait for another week or so. Super stoked!
yeah me too!
i just got charged too
Got charged today a few hours ago, now waiting for the shipping email
Edit: the laptop was shipped at 3am Friday and it’s supposed to arrive this coming Tuesday before 5 pm
Hi everyone.
I have receive my Laptop 13 with 3 day of advance <3
Some info for you. After installing Windows 11, I have try installing the framework driver. I have download them from the official website on an usb key using an Kubuntu OS. But when I put the exe and try to install pilots on the laptop 13 it doesn’t want to work. The only solution wich have worked is to connect my mobile phone to the laptop 13 and share connection to download the driver directly on the laptop 13 from Framwork website. And it worked. So be careful.
I didn’t have any other issue. I work so well (easy when we see my previous laptop)
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My laptop has shipped however I got this mail
@Destroya what action should I take on this? Or should I just wait. Apologies for the @ I couldn’t find any info on this on the forums
I’m batch 2 and still not get charged today. Any other people in this situation?
I’m wondering if I should still wait or I should contact the support at this point.
This is from the announcement:
Batch 2:
“We had a miss on communication in this batch, so we’d like to clarify why you’re receiving this email and your laptop in September instead of August. We had originally set Batch 2 as “Ships in Q3”, and pulled it into “Ships in August” when it appeared we had the production capacity to meet that timing. Unfortunately, we ran into some production delays early in August that pushed the factory output date for some of Batch 2 out into September. However, we hadn’t updated all of our internal systems from the original Q3 to August, so we missed on sharing any update that we had slipped past the newer communicated date until we saw it flagged in the community."
I got a shipping notification today too. DHL has picked up the parcel!
Estd by Friday AEST.
first time seeing this, have you contacted the carrier?
Was delivered today!!
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My laptop was delivered today!
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Hello all!
Anyone in US received their Batch 2 FW13?
I ordered on July 21, received prep email on Sep 3, and am waiting not so patiently for more movement!
Thanks everyone.
Yes, we have started shipping Batch 2 but not all of them are shipped yet.
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