2022-03-07 13:26:20
Singapore, Opened inbound Bag
2022-03-06 10:00:00
Singapore, Flight Arrived
2022-03-04 18:12:24
Taipei, Processed for Export
2022-03-04 17:35:51
Taipei, Shipment Bagged Linex Ti-Ding Ave
2022-03-04 15:28:26
Taipei, Depot Scan Taipei
2022-03-03 15:46:27
Taipei, Order Printed
2022-03-03 15:46:25
Taipei, Order Created
They opened the bag? Really? I mean, I can understand - cool stuff in there they would like to try out, but…
I guess, I simply need to accept it. Anyone else in Singapore?
Well, it finally arrived!
And i’m over the moon. I was slightly worried about the wobbly hinge, trackpad, and various other difficulties that others had with the laptop but so far I havent found any of these things to be an issue at all. The whole thing feels premium and works extremely well. Thank you to the Framework team for building this incredible machine!
UK i7 DIY with Windows 11.
Received my batch 8 DIY today in Germany. Very happy with the device so far. Right now it is running Fedora 35, but don’t know if I am going to keep it. Normally, I would prefer Manjaro, but wanted to test with something to be known to work out of the box.
I don’t have the battery issues some people have reported here. So far everything works like a charm, even running a USB-C dock with eth and HDMI and in clamshell mode
Received this afternoon my DYI i5 , ordered on 29th december.
Delivered by DHL Express, here in France today, 1 day sooner than expected.
Now I’m unboxing it and I am going to install my own W10 on it.
bye
Jb
For those interested, still no laptop, but on Friday it said it would be delivered on Tuesday. Tracking says it has been on its way to the Mallusk DPD depot since then as well. Fingers crossed it actually shows up.
I’m in the exact same position right now. They told me the mail we got from Framework which says that the payment was done (Stage 4) is sufficient. So i sent that to DHL but now I’m again in a state of “additional info needed for clearance”… So that didn’t work out well.
And if it got resolved, how long did that take you and what did you do?
Yes it did indeed. I opened a support ticket by filling in the contact form on their website where I stated my order number and asked them to help.
Within hours the tracking page showed an astonishing turn: the package went back to Singapore, then to Bahrain, Italy and finally through customs at Cologne without any further hitch. All that took less than 48 hours until it arrived at my house. I can only presume they reprovisioned the package with corrected paperwork or whatever. Excellent service in my case, anyway.
Thanks a lot for the answer.
My support ticket got answered yesterday with “we escalated and will take care”.
Let’s hope it is fast and useful for me as well.
From Singapore to Bahrain to Milan to Dusseldorf and then:
Pickup Date: 2022-03-07 15:19:00
Estimated Delivery Date: 2022-03-09 22:00:00
Ship From: Ship To:
SINGAPORE,
SG …,
DE
EVENT CATEGORY
09 Mar 22 2:27 AM - Customs status updated - COLOGNE,GERMANY
Further Details - Entry is rejected by Customs Authorities
Next Steps - Entry will be corrected and resubmitted. A DHL representative shall attempt to contact the importer or shipper if further information is required.
Entry is rejected! It is stuck in customs, just some miles from its destination!
My heart skips a beat. It is essentially not predictible, how that goes now. Something seems to be wrong in the customs declaration of this item. Is this now going to crash and burn?
It arrived. Last night I installed Arch on it. I have not done much but it looks nice so far. The screen is great. The keyboard is nice. Oh and pro tip: sort out your hardware clock before running pacstrap. All the guides on the Internet are on VMs and a brand new laptop with the wrong time set seems to affect keys used by the package manager.
DHL called me and wanted some kind of payment prove. For this the payment mail (stage 4) from Framework seems to be enough. I sent them the whole mail as screenshots.
Furthermore they told me that they still need to know who actually sent the package, since Framework seems to have a logistics partner and they didn’t specify it correctly.
I just sent DHL a confirmation that it is actually sent by Framework and hopefully that’s all now and they can ship it to me.
Mine (i7 DIY, w/ 32GB of ram) finally arrived yesterday! Even made an unboxing video, hopefully to share it to YouTube soon to promote the mission Framework is on.
|08 Mar 2022 10:12|Southall|Your parcel will be with you today|
|08 Mar 2022 06:21|Southall|Your parcel is at our Southall depot|
|08 Mar 2022 06:18|Southall|Your parcel is at our Southall depot|
|08 Mar 2022 00:20|Hub 1 - Bham|We have your parcel, and it’s on its way to our Southall depot|
|04 Mar 2022 17:46|Lenton Taipei|Your parcel is in transit|
|04 Mar 2022 15:33|Lenton Taipei|Your parcel has been collected from the sender|
|03 Mar 2022 13:15|Taipei|Your parcel has been collected from the sender|
|03 Mar 2022 05:22|Sender|We’ve received your order details, but have not yet received your parcel|
Wow, this is embarrasing!
Mine made its way out of customs, but has missed the schedule for delivery. DHL still claims it should be delivered today until 22:00, which I doubt will happen.
You were right. After finding a Torx driver (a phone shop gave me one of theirs for free, welcome to the middle east) and following the instruction it is now charging again. Thanks for the tipp. Seems like the coin cell was just depleted. Don’t know why they went with a rechargeable one instead of a regular…
