I got smth similar with DHL, the package is missing my last name. I contacted support because they want me to fill in a form too.
Did DHL and/or Framework contact you about filling the form (or missing last name)? Or how do you know that?
For me it still says delivery on 7th. So since it’s weekend anyways I’ll just wait and see what it says on monday.
Yeah, Dhl contacted me. I didnt just fill it by myself bc I am scared to do smth wrong. Hope yours arrives on 7. without problems!
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I’d still contact support, maybe there is some troubleshooting or fix you can do yourself with their help.
Just got my laptop in through the forwarder in Germany (to Netherlands). Have to say I am very happy, no issues so far, only the hinge is a bit to loose for lap usage but this is a known design choice and I’ll probably buy the new hinges once available. The only thing I’d say could be improved is the handling in the factory, mine came with quite a dirty screen from handling it (probably happened while someone installed it), it is minor but when going to mass market I don’t think many people would trust a brand new device with fingerprints on it.
Mine didn’t charge with any charger when it arrived, so I followed the instructions to do a mainboard reset, and that kicked everything into life for mine. Took about 10 minutes, and was pretty easy as long as you don’t try and rush and stick to the instructions.
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2022-03-05 14:25:28 UnitedKingdom, Unbagged Shipment Received
Finally in the UK! One step closer…
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Received on Thursday during work, had a hard time keeping my fingers to myself. Tried installing arch, which I had never tried before and found it to be a manageable installation process. So far I’m incredibly happy with the purchase and the difference is night and day compared to my previous T440p running Ubuntu. Particularly Gnome41 is elevating my impression to even greater heights because it feels incredibly pleasant to use.
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Meant to receive mine today! Please DPD, dont muck this one up!
Am I really the last to receive?
Mine is also scheduled for today
update: carrier has arrived
Nope.
DHL called me this morning since they didn’t like the invoice on the package.
I had to sent them some “payment confirmation” and now I’m hoping that the screenshots from the mail from Framework is good enough.
It seems like I don’t have to pay extra, cause that’s done by the sender already. It’s just some german paperwork i guess.
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Of course not, mine is in Sangapore. But wait
2022-03-07 13:26:20
Singapore, Opened inbound Bag
2022-03-06 10:00:00
Singapore, Flight Arrived
2022-03-04 18:12:24
Taipei, Processed for Export
2022-03-04 17:35:51
Taipei, Shipment Bagged Linex Ti-Ding Ave
2022-03-04 15:28:26
Taipei, Depot Scan Taipei
2022-03-03 15:46:27
Taipei, Order Printed
2022-03-03 15:46:25
Taipei, Order Created
They opened the bag? Really? I mean, I can understand - cool stuff in there they would like to try out, but…
I guess, I simply need to accept it. Anyone else in Singapore?
By opened bag that would mean the container it was in that was in the plane was unbagged.
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Well, it finally arrived!
And i’m over the moon. I was slightly worried about the wobbly hinge, trackpad, and various other difficulties that others had with the laptop but so far I havent found any of these things to be an issue at all. The whole thing feels premium and works extremely well. Thank you to the Framework team for building this incredible machine!
UK i7 DIY with Windows 11.
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07 Mar 2022 14:06 DPD There is a delay with your parcel from Framework Computer Inc
NOOOOOOOOOOOOOOOOOOOOO
Received my batch 8 DIY today in Germany. Very happy with the device so far. Right now it is running Fedora 35, but don’t know if I am going to keep it. Normally, I would prefer Manjaro, but wanted to test with something to be known to work out of the box.
I don’t have the battery issues some people have reported here. So far everything works like a charm, even running a USB-C dock with eth and HDMI and in clamshell mode 
I am a happy camper 
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Hello from France.
Received this afternoon my DYI i5 , ordered on 29th december.
Delivered by DHL Express, here in France today, 1 day sooner than expected.
Now I’m unboxing it and I am going to install my own W10 on it.
bye
Jb
Received today, started with Linex, but finally delivered by DHL Express. Tracking was still from Linex. I’m away, so I’ll have to wait a bit more.
For those interested, still no laptop, but on Friday it said it would be delivered on Tuesday. Tracking says it has been on its way to the Mallusk DPD depot since then as well. Fingers crossed it actually shows up.
@F_Behrens
Hey there,
did your case get resolved?
I’m in the exact same position right now. They told me the mail we got from Framework which says that the payment was done (Stage 4) is sufficient. So i sent that to DHL but now I’m again in a state of “additional info needed for clearance”… So that didn’t work out well.
And if it got resolved, how long did that take you and what did you do?