I am just not happy with the delivery. I got a text from DHL this morning that the package would be delivered to my home address. No problem here.
But without any intervention from my part they brought it to a DHL point close by to me, and I get a text that I can pick it up there. Annoying but still no mayor problem.
At the pickup point they just scan the package and hand it over, I am ready to give my id and they tell me itās not necessary. That the system doesnāt ask for a id or signature.
So randomly a 1600+ euros laptop gets diverted to a pickup point where anyone can claim itās theres and no one asks id. To make it worse it has the full price of the laptop on the outside of the box and says that is contains a laptop.
I have seen this as a bit of a pattern, too. Pre-covid, I always had to show ID for almost any kind of delivery. Nowadays, pretty much only the PostNL Pakketpunt at Karwei bothers. Direct deliveries from PostNL not so much, and DPD, DHL etc are even happy to hand me packages for the neighbors even though they are tagged to prohibit that AND tagged to require IDā¦ (My apartment is the first one on the door intercom, so I always get poked by all delivery drivers and could have stolen soooo much stuffā¦)
Starting to make me avoid expensive purchases for delivery where at all possible.
True as well, though the āno IDā thing is especially suspicious in this case, since one of the Covid measures in NL was that this was eliminated. (To avoid people handing objects - ID cards, passports etc - to delivery workers and thus causing a lot of exposure for them.) Initially it was meant to be the case that you should give them the last four digits of the document number (much good that doesā¦) - but straight from the start of that directive they just seemed to take it as āno ID neededā. I suspect thereās a lot of parcels released to me with document ID ā1234āā¦
Combine that with the pre-existing squeeze on delivery workers and you get an opening for this kind of stuff to become endemic.
What I also find weird is why it went to the DHL point at all, I was home waiting for the package and suddenly I get a delivered message. Had to re-read it to figure out it was delivered at a DHL point.
Laptop arrived safely! Fast process. But at the end a bit weird.
Shipped mail: 28 march
Arrived at Singapore at 30 of march
Passed through baghrein at 31 of march
And arrives in Germany at 31 of march
Then silence, I was away for work, but my parents where home.
DHL did stop at my house, but concluded from a distance nobody was home. Both my parents where home. Then DHL decided to bring it to their collection point.
On 4 of April I get a text that the delivery guy is out for delivery, confusing because it looked like DHL was going to try to deliver again at my house.
But no, received later that day, that the laptop was at the collection point.
To conclude, fast shipping without to much trouble.
Most likely a case where the driver got an unrealistic amount of packages to deliver in one run, and at the end of the shift just brings everything thatās left to the DHL point. Even PostNL has been getting caught giving contracted drivers borderline illegal working conditions and bonkers volumes to deliver on schedules that violate the laws of physicsā¦
Hi folks!
I ordered an i5 DIY Edition on the 6th February 2022 and was assigned Batch 9. In the order summary, it reads that shipment is going to be in March.
Wellā¦you see my problem: I havenāt received any Email so far. (I had a bit of a huddle when creating my account, because I misspelled my email at first, but I contacted support, and they corrected it, so I should receive all emails correctly.)
So my question is: is there anybody else who still hasnāt heard anything regarding his Batch 9 delivery?
(Maybe necessary to mention: I ordered to Germany, idk whether thatās relevant.)
@Callan Some forum members got a email that Framework was waiting for packaging material and that there where holidays coming up. Maybe you are in that same situation. Taiwan has holidays till today, so maybe you will progress in the coming days.
quote=āMatthijs_Kooijman, post:275, topic:15641ā]
We wanted to provide an update on your Framework Laptop order. Your laptop is in our fulfillment center in Taiwan, but the packaging material we need to safely ship it to you was unfortunately delayed in transit from China due to COVID related port closures. This material is on track to arrive in our warehouse on April 1st. However, due to a national holiday in Taiwan, our fulfillment partner is shut down until April 6th, when weāll be able to resume shipments.
[/quote]
@Proximus
Thank you! I havenāt received such an Email so far, but I am hoping this might be the reason and that there will be some progress in the following days.
I did get an e-mail saying things would be delayed until today due to packaging arriving late and the holiday, but eventually it seems they did manage to get my package out before the holiday anyway (got an SMS from DHL that they picked up the package last monday and would be delivered tomorrow, but according to the tracking itās actually already out of delivery today from Amsterdam, NL, just like a few others previously also reported.
@Callan, I would suggest contacting support about the status of your order. You seem to have ordered earlier than a lot of others that already got their order delivered I believe, also shipping to Germany for batch 9 was already happening while the NL/AT/IE folks were still waiting, so it seems a bit weird. Also, given others have gotten explicit notice about delays and you havenāt heard anything, I would think thereās a snag somewhere.
@Matthijs_Kooijman
Thank you as well! I already contacted support one week ago and did not receive any answer. I assumed they might not answer annoying customers that ask when their laptop is finally arriving, and thatās why I asked here instead. But reading what you have said, I wrote another email to support, as indeed something appears to be off.
Today is April 6th, the day that framework told me they were going to give me an update on my order which is probably still in Taiwan. With it being around 21:45 in Taiwan, Iād say the chance is slim that I get my update todayā¦ anybody else on the same boat?
yeah Iām in the same boat, waiting on delivery update, I was part of the āwe have no packagingā group
was hoping to get an update so I can guess when my laptop will actually arrive, Iām holding back on doing other things because Iām waiting on it (e.g. sending my MBP to Apple with a hardware fault, I donāt want to be without a machine)
I just received the laptop in the Netherlands. Trying out pop!_os 22.04 on it now.
First things I found:
Screen tearing, tried with PSR off and with the arch wiki screen tearing āfixā: still screen tearing.
Keyboard is just āmehā compared to a Thinkpad keyboard. Worse: up and down arrows are half the size of a normal key. Did not expect it to notice it this much.
Automatic back light changing, have not found a way to turn it off in Linux.
But Iām loving this thing! Next up: Arch, then debian, thenā¦ who knows!
@Callan, just checking, but youāve looked in your spam folder, right? I hope you hear something soonā¦
The FW keys, including the arrows, are larger than on my last laptop, which was a 13.3". Was your Thinkpad by any chance larger than the FW?
There are some slight differences in layout Iāll need to get used to, but I personally like the feel of the keys. I expect thatās very subjective.
Have fun experimenting
Iām glad you got it safely.
