Hi @Matt_Hartley
Batch 9 DIY (assembled yesterday)
AMD Ryzen 5 7640
Fedora 39
So I rode the trying-to-enrol-a-fingerprint rollercoaster yesterday. Fingerprint setup wasn’t prompted during the Fedora installation process, and when I went to my User settings, I was greeted with the “Failed to claim fingerprint…” alert. Went through the guide you linked above, which led to the firmware upgrade (and rollback for me, as I was apparently on 1.9.10). All was going well until I reached:
fwupdtool get-history
This wouldn’t work without a sudo command appended (run as-is above, I got a massively long list of permission denied responses). With sudo, it returned:
Loading… [******* ]07:04:08.092 FuEngine failed to add device usb:01:00:04: failed to claim interface 0x00: USB error on device 27c6:609c : Resource busy [-6]
Loading… [************************************** ]
No history
Checked the forums and r/framework again, found multiple users saying they’d had success running the firmware update/rollback while booting in recovery mode, but it was late and I was worried I’d doze off and make a stupid mistake.
Fast forward to just now, checked the forums and lo and behold, this thread showed up (not sure why it didn’t yesterday - used the same search terms). Followed your Fedora guide, and all was going well until I reached:
then lastly
fwupdmgr update 1e8c8470-a49c-571a-82fd-19c9fa32b8c3
This should complete, then you will choose to reboot.
It didn’t complete. It returned:
failed to write: failed to reply: transfer time out
Luckily, I scrolled up and noticed this was apparently normal for Ubuntu, so I rolled the dice and rebooted.
The fingerprint scanner worked!
I entered my prints and locked the screen to test. Prints failed. Logged in with password.
Went back to Settings > Users and was greeted with the dreaded “Failed to claim fingerprint device…” alert again
So… back to square one. Any ideas? Feel like repeating the cycle again might not be the way to go