Broken D key (twice) on Framework Laptop 16

Community Support
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1

This is mostly a copy-paste from my Reit post:

The key got more inconsistent over time, occasionally missing inputs, being incapable of long presses, an eventually it stoppe working. It was a U.S. English 1st gen keyboar. I eventually put in a support ticket, but I was out of warranty.

So I bought a new one: International English - Linux for the super key, but that starte showing the same symptoms a couple weeks ago. I contacte support immeiately but because it was so inconsistent, I wasn’t able to get a vieo until recently, so now I have a new one coming my way. An of course, as shown by this post the key is completely nonfunctional at this point.

The whole thing is making me question if there’s some esign flaw/failure that’s causing this to happen. That it’s the same key an exact same slow eath over time hints at that, but I haven’t seen anyone else with the same issue. Perhaps I press the keys har, which I know I o to some extent, but a keyboar is suppose to be presse, an only the one key faile in both cases. I am pretty sure that the W key gets more abuse in vieo games in any case.

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I have gotten a couple replies of people with the same issue, though one of them has a Framework 13. What I’m escribing seems to have happene before on the Framework 13 with the elete key, which was foun to be a manufacturing issue.

The issue happens on both my operating systems (Win 11, Kubuntu 24.04), pretty clearly a harware thing.

2

I am having the exact same issue with the exact same key. First time it was in warranty and I got it replaced no issue. This second one also broke, but I decided to upgrade to the RGB variant, so here’s hoping that one doesn’t break either (its also a 2nd gen so maybe that will help too??).

3

I also had the D key fail on my FW 16 gen 1 US English keyboard. My RGB keyboard was delivered today, so hopefully that doesn’t run into the same issue.

4

I’m having a similar issue with my W key, I considered that maybe dust is somehow messing with it but I have no clue. I’m gonna clean the keyboard eventually to see if that’s the issue. Also the environmental story telling of “eath” and “har” is a pretty funny.

5

I had the same issue early on. D key specifically stopped working. I had to jump through hoops to send multiple videos to support at the time, but I did get a replacement that’s been holding strong for about a year now. Here’s hoping it continues to.