Closing the loop with Refurbished Framework products

[Joshua_Ham]

It’s the old lid

[Charles_Lee]

Do refurbished products ship ASAP?

[Second_Coming]

@Charles_Lee

Do refurbished products ship ASAP?

I think so. There’s no batch queues for them from the marketplace order page.

[Alex_S]

This is rad. I’m definitely recommending the refurbished models to a few friends!

[Eric_Putney]

Excellent news, thanks for focusing on sustainability y’all

[GhostLegion]

Since it is once again relevant

Suggestion: Buyback + Refurbishing Program

I’ve mentioned it in other threads but figured I would go ahead and make a dedicated thread to see if people can poke holes in the idea. I’ve seen a few comments about how Framework should implement a buyback program for old/last gen motherboards but this largely seems to be in the context of recycling the old equipment. This seems unnecessarily wasteful in my opinion. Apple seems to have made it their de facto policy now to keep old models alive to penetrate lower price tiers instead of killing…

[zeeb]

Does the refurb include the updated lid and hinges?

[Azure]

@zeeb

Does the refurb include the updated lid and hinges?

@SquidWorks

Refurbished laptops and modules typically start from the small number of returns we get from our 30-day return guarantee.

Seems like it will be the old lid, not the cnc one. There are no “updated” hinges, but the 4kg hinges are only available in the marketplace, and do not come pre-installed on any Framework Laptop models, so the refurbs will come with the 3.3kg hinges.

[Julie_Curran]

Does the refurbished Framework computer come with a screw driver?

[Brandon_Light]

…and I bought one. Been looking for an excuse to pick one up. Intend to replace my SFF workstation at the office as I’ll be doing a bit more traveling in the coming year. Doesn’t do everything my Flow X13 does, but looking forward to how much that gap may narrow with updates.

Now to see if the boss will reimburse me…

[Second_Coming]

What’s the charge cycle count on the battery for refurb units?

[GhostLegion]

@Second_Coming I can’t give you a exact figure, all I can say is that my refurb is near maximal charge possible.

[Second_Coming]

If you update the BIOS to v3.10, you should be able to see the actual cycle count.

[GhostLegion]

@Second_Coming I don’t see it, what page should I look under? The BIOS is updated to 3.10

[Azure]

@Second_Coming

What’s the charge cycle count on the battery for refurb units?

@SquidWorks

Refurbished laptops and modules typically start from the small number of returns we get from our 30-day return guarantee.

I would guess that since they are typically from the 30-day return window, the charge count should be nearly the same as a new laptop, and I’m sure battery health is something Framework would check during the refurb process.

[Michael_Hays]

@SquidWorks This is awesome news!

As mentioned (and discussed further in this topic), an obvious next step for this would be an official “buyback” program, where a user could e.g. trade an 11th gen mainboard back to Framework in exchange for credit towards a 12th gen mainboard (or perhaps just cash), who could then refurbish it and sell it to another user.

Do you have any information on whether this is something you all are working on? I realize it’s not always possible to publicly reveal internal company plans, but we would love any sort of details there

[Artiom_Cravtov]

@GhostLegion

I can’t give you a exact figure, all I can say is that my refurb is near maximal charge possible.

I can’t seem to find it for sale in the UK. I wanna buy refurbished but it isn’t available…

[Anachron]

Yep, it’s out of stock already.

Shame on Framework for releasing such an amazing product that returns are so low quantity!

[Artiom_Cravtov]

I read that it the refurbished option isn’t available in the UK at all… I was just wondering when it would become an available feature for the UK too

[Xavier_Jiang]

the idea (and reason) framework’s webstore is called “marketplace” is they envision 3rd party makers and other people to sell their 3rd party/used components through framework as well