Custom keyboard config stopped working

Framework Laptop 16 Linux
1

Which Linux distro are you using?

Arch

If rolling release, last date updated?

Now, Dec. 2

Which kernel are you using?

6.17.9-arch1-1

Which BIOS version are you using?

03.07/04.02

Which Framework Laptop 16 model are you using? (AMD Ryzen™ 7040 Series)

I just updated my keyboard and numpad firmware but not my BIOS version, and since then my custom keyboard layout was wiped and I am unable to use keyboard.frame.work to change it any more. I have since updated my BIOS but it still does not work. (I used KDE Discover to install the updates so the BIOS update didn’t show up until after I had installed the keyboard firmware)

Errors on keyboard.frame.work 
12:15:31.641
NotAllowedError: Failed to open the device.
Device: Framework Laptop 16 Keyboard Module - ANSI
Vid: 0x32AC
Pid: 0x0012
12:15:31.651
NotAllowedError: Failed to open the device.
Device: Framework Laptop 16 Numpad Module
Vid: 0x32AC
Pid: 0x0014
12:15:31.653
Received invalid protocol version from device
Device: Framework Laptop 16 Keyboard Module - ANSI
Vid: 0x32AC
Pid: 0x0012
12:15:31.661
Received invalid protocol version from device
Device: Framework Laptop 16 Numpad Module
Vid: 0x32AC
Pid: 0x0014
`fwupdmgr get-history` 
├─Laptop 16 Numpad Module:
│ │   Device ID:          [idk if this is sensitive info]
│ │   Previous version:   0.29
│ │   Update State:       Success
│ │   GUID:               [idk if this is sensitive info]
│ │   Device Flags:       • Internal device
│ │                       • Updatable
│ │                       • Supported on remote server
│ │                       • Unsigned Payload
│ │                       • Can tag for emulation
│ │ 
│ └─Laptop 16 Numpad Keyboard Update:
│       New version:      0.31
│       Remote ID:        lvfs
│       Release ID:       121691
│       Summary:          Firmware for the Framework Laptop 16 Numpad
│       License:          Proprietary
│       Size:             77.8 kB
│       Created:          2025-08-05 00:00:00
│       Urgency:          High
│         Tested:         2025-09-12 00:00:00
│         Distribution:   nixos 25.11
│         Old version:    0.29
│         Version[fwupd]: 2.0.15
│       Vendor:           Framework
│       Duration:         2 minutes
│       Release Flags:    • Trusted payload
│                         • Trusted metadata
│       Description:      
│       This is the first firmware update since the launch of Framework 16.
│       
│       It includes the following changes:
│       
│       • Remove useless KC_SYRQ. PRT SCR functions as sysrq.
│       • Use sleep_l pin to indicate only lid state. Together with updated BIOS this prevents the system from waking by keypress when the lid is closed.
│       
│       It's compatible with:
│       
│       • Framework Laptop 16 AMD Ryzen 7040 Series BIOS 4.02 or later
│       • Framework Laptop 16 AMD AI 300 Series (Any BIOS version)
│       Checksum:         691b6e498bb15155c3dea1f3b7aff8721752d2ea880799e5e51c079bbb2b4ef8
│     
├─Laptop 16 Keyboard Module - ANSI:
│ │   Device ID:          [idk if this is sensitive info]
│ │   Previous version:   0.29
│ │   Update State:       Success
│ │   GUID:               [idk if this is sensitive info]
│ │   Device Flags:       • Internal device
│ │                       • Updatable
│ │                       • Supported on remote server
│ │                       • Unsigned Payload
│ │                       • Can tag for emulation
│ │ 
│ └─Laptop 16 Keyboard - ANSI Keyboard Update:
│       New version:      0.31
│       Remote ID:        lvfs
│       Release ID:       121571
│       Summary:          Firmware for the Framework Laptop 16 Keyboard - ANSI
│       License:          Proprietary
│       Size:             123.9 kB
│       Created:          2025-08-05 00:00:00
│       Urgency:          High
│         Tested:         2025-11-05 00:00:00
│         Distribution:   arch
│         Old version:    0.29
│         Version[fwupd]: 2.0.16
│         Tested:         2025-09-12 00:00:00
│         Distribution:   ubuntu 25.04
│         Old version:    0.30
│         Version[fwupd]: 2.0.17
│         Tested:         2025-09-12 00:00:00
│         Distribution:   nixos 25.11
│         Old version:    0.29
│         Version[fwupd]: 2.0.15
│         Tested:         2025-08-20 00:00:00
│         Distribution:   fedora 42 (workstation)
│         Old version:    0.31
│         Version[fwupd]: 2.0.14
│       Vendor:           Framework
│       Duration:         2 minutes
│       Release Flags:    • Trusted payload
│                         • Trusted metadata
│       Description:      
│       This is the first firmware update since the launch of Framework 16.
│       
│       It includes the following changes:
│       
│       • Remove useless KC_SYRQ. PRT SCR functions as sysrq.
│       • Use sleep_l pin to indicate only lid state. Together with updated BIOS this prevents the system from waking by keypress when the lid is closed.
│       
│       It's compatible with:
│       
│       • Framework Laptop 16 AMD Ryzen 7040 Series BIOS 4.02 or later
│       • Framework Laptop 16 AMD AI 300 Series (Any BIOS version)
│       Checksum:         14e34154b028dfc1a29697084bc2b5ef5e6ea8f2b2b6c029a229bf4dd8258e4e
2

Had this happen to me too, but in my case reflashing the firmware restored my keyboard functionality.

Someone should eventually point you the right way.

3

Also stopped for me after updating the bios. I get the same errors from keyboard.frame.work

4

I posted on this a couple weeks ago, no one gave me any info - but I did finally solve it.

1 Like