I understand that its a moderation feature. But editing a title to misrepresent the content of the thread, so that the title can be a little more “objective”, is a super frustrating move. You are essentially indirectly saying that my support experience is my own fault and hiding the fact that im unhappy with it. both from FedEx and Framework.
You have more control over the title then me, and im the create of this thread.
It might be a good feature for dealing with trolls or when a issue has been solved/identified.
But making edits in a discussion in which you have no part in is pretty bad.
@junaruga Didn’t mean it to be offensive or anything, it’s just easier to grasp what is happening.
This is totally not your fault at all! It’s FedEx’s for not informing you in advance on where your package is and why they’re doing an inspection.
FedEx is a really bad company when it comes to transparency and communication with the customer. They have annoyed me countless times in the past as they have many people.
Don’t worry it’ll work out alright eventually! Sometimes you have to give these couriers some leeway in the form of time.
I honestly can see all of your points. I just think the title should as specific and objective as possible to help other users find relevant information and not a place to vent. You can do that in your posts, no one is stopping you.
Should you have gotten a response quicker than three weeks. Yea, probably. Honestly Framework was probably trying to figure out what was going on. I’m sure people violating their terms of sale isn’t the first thing they jump to.
Would you have gotten a faster response in the forum? Yes, absolutely.
Would any of this even be a thing if you didn’t try to forward to a country that isn’t allowed? Nope.
While I agree that Fedex really should have been keeping their customers informed, saying none of this is his fault is being a little forgiving.
Other than Framework being able to ship to more countries, are forwarding services the only other option?
Waiting is an option, but not all of us have that liberty.
While ordering another laptop is an option, if I had the choice between that and using a forwarding service if I didn’t have the time to wait I’d choose the forwarding service because the FW laptop is a one of a kind and I would never not want to support this company!
Customer service on a public forum is also kinda bad.
I would have preferred to handle my case in private with framework using their support system. That approach was not effective at all.
Venting on some public forum was the next to last option and that is a failure of their customer service.
Im happy that this thread has been able the shed some light on the fedex freigth forwarding experience, and maybe discourage other stupid people like me who expect fedex to do their job.
Yea I agree with that for most places. Here though, I have seen a lot of rants become improvements in the product and I don’t know if they would have the same affect if they were sent privately vs already having the visibility in the public.
That sucks you have to deal with that. If I lived somewhere near you that they could be delivered to I’d have happily found some way to get it to you more reliably.
Yes, I should ask you before renaming the title. Sorry about that. I didn’t intend to blame you.
I think when you are frustrated, you want to be heard, blaming other people with emotional words is not effective to gain the result you want. Do you want to listen naturally to the words of people who are upset with the emotional words?
With the decreased shipping costs, priority delivery on the delivery round from the barge to door should cost you approximately 1 bag of crunchy M&M’s!
