Hey everyone,
I own a Framework 13 AMD for 2 months (and I loved it so far…) which two weeks ago started crashing randomly (multiple times a day) while using it.
Specs:
AMD Ryzen 7 7840U
DDR5-5600 - 64GB (2 x 32GB)
WD_BLACK SN850X NVMe - M.2 2280 - 2TB
OSs:
I have Windows 10, Fedora 40 KDE and Pop! OS 22.04 installed in parallel and the crashes happen on all of them.
Symptoms:
Generally the OSs work fine, except the usual suspend issues on Linux (sometimes not waking up but rebooting instead or black screen after waking up).
When the OSs crash it is mostly happening while watching videos or gaming. Temperatures are completely fine (below 60°C, I most of the times run the energy saving power profiles in the OSs anyway, even when being connected to power, no fans going crazy or similar).
Crashing on Windows means:
- flickering screen with artifacts (like for a faulty graphics driver)
- instant reboot
- no event logs for the crash except “kernel power 41”, no warnings beforehand or similar
Crashing on Linux is consistent between Pop and Fedora and means:
- Screen goes black, sometimes chopped audio artifacts
- instant reboot
- no indicator in journalctl, nothing suspicious in the last log entries before the crashes happen
What I did already:
- running memtester multiple times, tested 50GB of the 64GB RAM, the rest was allocated already and no issues were found
- installing latest drivers for the OSs, performing firmware/chipset and BIOS update, issue still present
Any ideas how I can narrow it down? I fear it’s a hardware issue but I’m wondering how I would debug it properly.
Many thanks in advance!