Welcome to the community!
It does sound like a hardware issue, but it may well be a correctable one. I would suggest trying the method outlined here first; if that fails, scroll up a little to see my original post on how to force it. That technique seems to solve a number of hardware-related problems, large and small.
If the problem persists, you’ll likely need to talk to Framework’s support team.
Good luck! 
And please let us know how/whether that works for you.