Framework 13 USB4 ports not detecting external ssd

The external ssd doesn’t get detected when plugged into the usbc expansion card with the usb4 ports.

If the external drive is plugged into usbc/usba expansion cards in the usb3.2 ports, it gets detected. If I bypass the type c expansion card and insert the external drive directly into the usb4 port into soldered ports on the motherboard, the drive also gets detected.