[RESPONDED] USB Port 4 not working at all on Framework 13 AMD

Valentin_Bischof · June 26, 2024, 5:13pm

Hi all!

I’m experiencing an issue with one of the USB ports on my Framework 13 AMD (Ryzen 7 7840U). Specifically, port 4 (lower right) is not detecting any devices. Initially, I thought it was just a Linux-related issue, but booting into Windows shows the same behavior. When using the raw USB-C port (without any cards inserted), it appears that power is being routed to the devices, indicating that the port is being detected and woken up. I can also normally charge the laptop from the named port, so USB-PD handshaking works, so it’s just the data lines?

In Linux, I attempted to debug the issue further but couldn’t pinpoint the exact problem.

I used udevadm monitor to trace activity while plugging in a USB-C SSD:

On a working port everything works fine, system detects a change in the Type-C port and registers this event, then attempts to add and initialize the connected device, update the power supply status, followed by the creation and binding of device files for full device recognition/functionality. However, for the non-working port 4, the process halts after the initial detection and addition steps, failing to proceed to full device initialization.

Working Port:

UDEV  [2132.815180] change   /devices/platform/USBC000:00/typec/port2 (typec)
UDEV  [2132.817087] change   /devices/platform/USBC000:00/power_supply/ucsi-source-psy-USBC000:003 (power_supply)
UDEV  [2132.817231] add      /devices/platform/USBC000:00/typec/port2/port2-partner (typec)
UDEV  [2133.712783] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2 (usb)
UDEV  [2133.718588] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0 (usb)
UDEV  [2133.723072] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0 (scsi)
UDEV  [2133.727447] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/scsi_host/host0 (scsi_host)
UDEV  [2133.730826] bind     /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0 (usb)
UDEV  [2133.741928] bind     /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2 (usb)
UDEV  [2134.774202] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0 (scsi)
UDEV  [2134.777474] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0 (scsi)
UDEV  [2134.782564] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/scsi_disk/0:0:0:0 (scsi_disk)
UDEV  [2134.783671] bind     /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1 (scsi)
UDEV  [2134.787282] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1/scsi_device/0:0:0:1 (scsi_device)
UDEV  [2134.787893] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/scsi_generic/sg0 (scsi_generic)
UDEV  [2134.791087] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1/bsg/0:0:0:1 (bsg)
UDEV  [2134.791557] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1/scsi_generic/sg1 (scsi_generic)
UDEV  [2134.841348] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/block/sda (block)
UDEV  [2134.859549] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/block/sda/sda1 (block)

And now for the non-working port 4:

UDEV  [2211.433481] change   /devices/platform/USBC000:00/typec/port1 (typec)
UDEV  [2211.435356] add      /devices/platform/USBC000:00/typec/port1/port1-partner (typec)
UDEV  [2211.437710] change   /devices/platform/USBC000:00/power_supply/ucsi-source-psy-USBC000:002 (power_supply)

I then tried to reset (all) the USB-controllers, but that didn’t work, got the same output again. dmesg and journalctl isn’t outputting anything useful (or related to USB) either.

Is there just something I am stupidly missing? Did anybody else ever experience that? I created a official support ticket, as I initially thought its a hardware-related issue.

BTW: I only showed the log calls to make it more readable, here are the full outputs if anyone needs it.
Working Port (for comparison):

UDEV  [2132.815180] change   /devices/platform/USBC000:00/typec/port2 (typec)
ACTION=change
DEVPATH=/devices/platform/USBC000:00/typec/port2
SUBSYSTEM=typec
DEVTYPE=typec_port
TYPEC_PORT=port2
SEQNUM=5840
USEC_INITIALIZED=1679608754
NVME_HOST_IFACE=none

UDEV  [2132.817087] change   /devices/platform/USBC000:00/power_supply/ucsi-source-psy-USBC000:003 (power_supply)
ACTION=change
DEVPATH=/devices/platform/USBC000:00/power_supply/ucsi-source-psy-USBC000:003
SUBSYSTEM=power_supply
POWER_SUPPLY_NAME=ucsi-source-psy-USBC000:003
POWER_SUPPLY_TYPE=USB
POWER_SUPPLY_USB_TYPE=[C] PD PD_PPS
POWER_SUPPLY_ONLINE=0
POWER_SUPPLY_VOLTAGE_MIN=5000000
POWER_SUPPLY_VOLTAGE_MAX=5000000
POWER_SUPPLY_VOLTAGE_NOW=5000000
POWER_SUPPLY_CURRENT_MAX=1500000
POWER_SUPPLY_CURRENT_NOW=0
POWER_SUPPLY_SCOPE=System
SEQNUM=5842
USEC_INITIALIZED=1679617913
NVME_HOST_IFACE=none

UDEV  [2132.817231] add      /devices/platform/USBC000:00/typec/port2/port2-partner (typec)
ACTION=add
DEVPATH=/devices/platform/USBC000:00/typec/port2/port2-partner
SUBSYSTEM=typec
DEVTYPE=typec_partner
SEQNUM=5841
USEC_INITIALIZED=2132812827

UDEV  [2133.697530] add      /devices/virtual/workqueue/scsi_tmf_0 (workqueue)
ACTION=add
DEVPATH=/devices/virtual/workqueue/scsi_tmf_0
SUBSYSTEM=workqueue
SEQNUM=5845
USEC_INITIALIZED=2133695718

UDEV  [2133.712783] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2 (usb)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2
SUBSYSTEM=usb
DEVNAME=/dev/bus/usb/002/003
DEVTYPE=usb_device
PRODUCT=781/55ae/3001
TYPE=0/0/0
BUSNUM=002
DEVNUM=003
SEQNUM=5843
USEC_INITIALIZED=2133692777
ID_BUS=usb
ID_MODEL=Extreme_55AE
ID_MODEL_ENC=Extreme\x2055AE
ID_MODEL_ID=55ae
ID_SERIAL=SanDisk_Extreme_55AE_323332354731343032313637
ID_SERIAL_SHORT=323332354731343032313637
ID_VENDOR=SanDisk
ID_VENDOR_ENC=SanDisk
ID_VENDOR_ID=0781
ID_REVISION=3001
ID_USB_MODEL=Extreme_55AE
ID_USB_MODEL_ENC=Extreme\x2055AE
ID_USB_MODEL_ID=55ae
ID_USB_SERIAL=SanDisk_Extreme_55AE_323332354731343032313637
ID_USB_SERIAL_SHORT=323332354731343032313637
ID_USB_VENDOR=SanDisk
ID_USB_VENDOR_ENC=SanDisk
ID_USB_VENDOR_ID=0781
ID_USB_REVISION=3001
ID_USB_INTERFACES=:080650:080662:
ID_VENDOR_FROM_DATABASE=SanDisk Corp.
ID_PATH_WITH_USB_REVISION=pci-0000:c1:00.3-usbv3-0:2
ID_PATH=pci-0000:c1:00.3-usb-0:2
ID_PATH_TAG=pci-0000_c1_00_3-usb-0_2
DRIVER=usb
ID_FOR_SEAT=usb-pci-0000_c1_00_3-usb-0_2
MAJOR=189
MINOR=130
TAGS=:seat:
CURRENT_TAGS=:seat:

UDEV  [2133.718588] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0 (usb)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0
SUBSYSTEM=usb
DEVTYPE=usb_interface
PRODUCT=781/55ae/3001
TYPE=0/0/0
INTERFACE=8/6/80
MODALIAS=usb:v0781p55AEd3001dc00dsc00dp00ic08isc06ip50in00
SEQNUM=5844
USEC_INITIALIZED=2133694061
ID_VENDOR_FROM_DATABASE=SanDisk Corp.
ID_PATH_WITH_USB_REVISION=pci-0000:c1:00.3-usbv3-0:2:1.0
ID_PATH=pci-0000:c1:00.3-usb-0:2:1.0
ID_PATH_TAG=pci-0000_c1_00_3-usb-0_2_1_0
DRIVER=uas

UDEV  [2133.723072] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0 (scsi)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0
SUBSYSTEM=scsi
DEVTYPE=scsi_host
SEQNUM=5846
USEC_INITIALIZED=2133696302

UDEV  [2133.727447] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/scsi_host/host0 (scsi_host)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/scsi_host/host0
SUBSYSTEM=scsi_host
SEQNUM=5847
USEC_INITIALIZED=2133696365

UDEV  [2133.730826] bind     /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0 (usb)
ACTION=bind
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0
SUBSYSTEM=usb
DEVTYPE=usb_interface
DRIVER=uas
PRODUCT=781/55ae/3001
TYPE=0/0/0
INTERFACE=8/6/98
MODALIAS=usb:v0781p55AEd3001dc00dsc00dp00ic08isc06ip62in00
SEQNUM=5848
USEC_INITIALIZED=2133694061
ID_VENDOR_FROM_DATABASE=SanDisk Corp.
ID_PATH_WITH_USB_REVISION=pci-0000:c1:00.3-usbv3-0:2:1.0
ID_PATH=pci-0000:c1:00.3-usb-0:2:1.0
ID_PATH_TAG=pci-0000_c1_00_3-usb-0_2_1_0

UDEV  [2133.741928] bind     /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2 (usb)
ACTION=bind
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2
SUBSYSTEM=usb
DEVNAME=/dev/bus/usb/002/003
DEVTYPE=usb_device
DRIVER=usb
PRODUCT=781/55ae/3001
TYPE=0/0/0
BUSNUM=002
DEVNUM=003
SEQNUM=5849
USEC_INITIALIZED=2133692777
ID_BUS=usb
ID_MODEL=Extreme_55AE
ID_MODEL_ENC=Extreme\x2055AE
ID_MODEL_ID=55ae
ID_SERIAL=SanDisk_Extreme_55AE_323332354731343032313637
ID_SERIAL_SHORT=323332354731343032313637
ID_VENDOR=SanDisk
ID_VENDOR_ENC=SanDisk
ID_VENDOR_ID=0781
ID_REVISION=3001
ID_USB_MODEL=Extreme_55AE
ID_USB_MODEL_ENC=Extreme\x2055AE
ID_USB_MODEL_ID=55ae
ID_USB_SERIAL=SanDisk_Extreme_55AE_323332354731343032313637
ID_USB_SERIAL_SHORT=323332354731343032313637
ID_USB_VENDOR=SanDisk
ID_USB_VENDOR_ENC=SanDisk
ID_USB_VENDOR_ID=0781
ID_USB_REVISION=3001
ID_USB_INTERFACES=:080650:080662:
ID_VENDOR_FROM_DATABASE=SanDisk Corp.
ID_PATH_WITH_USB_REVISION=pci-0000:c1:00.3-usbv3-0:2
ID_PATH=pci-0000:c1:00.3-usb-0:2
ID_PATH_TAG=pci-0000_c1_00_3-usb-0_2
ID_FOR_SEAT=usb-pci-0000_c1_00_3-usb-0_2
MAJOR=189
MINOR=130
TAGS=:seat:
CURRENT_TAGS=:seat:

UDEV  [2134.774202] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0 (scsi)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0
SUBSYSTEM=scsi
DEVTYPE=scsi_target
SEQNUM=5850
USEC_INITIALIZED=2134770565

UDEV  [2134.777474] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0 (scsi)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0
SUBSYSTEM=scsi
DEVTYPE=scsi_device
MODALIAS=scsi:t-0x00
SEQNUM=5851
USEC_INITIALIZED=2134770849
DRIVER=sd

UDEV  [2134.779225] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1 (scsi)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1
SUBSYSTEM=scsi
DEVTYPE=scsi_device
MODALIAS=scsi:t-0x0d
SEQNUM=5856
USEC_INITIALIZED=2134771379
DRIVER=ses

UDEV  [2134.781090] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/scsi_device/0:0:0:0 (scsi_device)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/scsi_device/0:0:0:0
SUBSYSTEM=scsi_device
SEQNUM=5852
USEC_INITIALIZED=2134770904

UDEV  [2134.782564] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/scsi_disk/0:0:0:0 (scsi_disk)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/scsi_disk/0:0:0:0
SUBSYSTEM=scsi_disk
SEQNUM=5853
USEC_INITIALIZED=2134770943

UDEV  [2134.783671] bind     /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1 (scsi)
ACTION=bind
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1
SUBSYSTEM=scsi
DEVTYPE=scsi_device
DRIVER=ses
MODALIAS=scsi:t-0x0d
SEQNUM=5857
USEC_INITIALIZED=2134771432

UDEV  [2134.787282] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1/scsi_device/0:0:0:1 (scsi_device)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1/scsi_device/0:0:0:1
SUBSYSTEM=scsi_device
SEQNUM=5858
USEC_INITIALIZED=2134771462

UDEV  [2134.787893] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/scsi_generic/sg0 (scsi_generic)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/scsi_generic/sg0
SUBSYSTEM=scsi_generic
DEVNAME=/dev/sg0
SEQNUM=5854
USEC_INITIALIZED=2134770986
MAJOR=21
MINOR=0

UDEV  [2134.788013] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/bsg/0:0:0:0 (bsg)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/bsg/0:0:0:0
SUBSYSTEM=bsg
DEVNAME=/dev/bsg/0:0:0:0
SEQNUM=5855
USEC_INITIALIZED=2134771107
MAJOR=245
MINOR=0

UDEV  [2134.791087] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1/bsg/0:0:0:1 (bsg)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1/bsg/0:0:0:1
SUBSYSTEM=bsg
DEVNAME=/dev/bsg/0:0:0:1
SEQNUM=5860
USEC_INITIALIZED=2134771908
MAJOR=245
MINOR=1

UDEV  [2134.791557] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1/scsi_generic/sg1 (scsi_generic)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:1/scsi_generic/sg1
SUBSYSTEM=scsi_generic
DEVNAME=/dev/sg1
SEQNUM=5859
USEC_INITIALIZED=2134771505
MAJOR=21
MINOR=1

UDEV  [2134.834731] add      /devices/virtual/bdi/8:0 (bdi)
ACTION=add
DEVPATH=/devices/virtual/bdi/8:0
SUBSYSTEM=bdi
SEQNUM=5861
USEC_INITIALIZED=2134773291

UDEV  [2134.841348] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/block/sda (block)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/block/sda
SUBSYSTEM=block
DEVNAME=/dev/sda
DEVTYPE=disk
DISKSEQ=55
SEQNUM=5862
USEC_INITIALIZED=2134775979
ID_BUS=usb
ID_MODEL=Extreme_55AE
ID_MODEL_ENC=Extreme\x2055AE\x20\x20\x20\x20
ID_MODEL_ID=55ae
ID_SERIAL=SanDisk_Extreme_55AE_323332354731343032313637-0:0
ID_SERIAL_SHORT=323332354731343032313637
ID_VENDOR=SanDisk
ID_VENDOR_ENC=SanDisk\x20
ID_VENDOR_ID=0781
ID_REVISION=3001
ID_TYPE=disk
ID_INSTANCE=0:0
ID_USB_MODEL=Extreme_55AE
ID_USB_MODEL_ENC=Extreme\x2055AE\x20\x20\x20\x20
ID_USB_MODEL_ID=55ae
ID_USB_SERIAL=SanDisk_Extreme_55AE_323332354731343032313637-0:0
ID_USB_SERIAL_SHORT=323332354731343032313637
ID_USB_VENDOR=SanDisk
ID_USB_VENDOR_ENC=SanDisk\x20
ID_USB_VENDOR_ID=0781
ID_USB_REVISION=3001
ID_USB_TYPE=disk
ID_USB_INSTANCE=0:0
ID_USB_INTERFACES=:080650:080662:
ID_USB_INTERFACE_NUM=00
ID_USB_DRIVER=uas
ID_PATH_WITH_USB_REVISION=pci-0000:c1:00.3-usbv3-0:2:1.0-scsi-0:0:0:0
ID_PATH=pci-0000:c1:00.3-usb-0:2:1.0-scsi-0:0:0:0
ID_PATH_TAG=pci-0000_c1_00_3-usb-0_2_1_0-scsi-0_0_0_0
ID_PART_TABLE_UUID=8b240a21-6a95-417a-9bb2-fa65f144040f
ID_PART_TABLE_TYPE=gpt
.MODEL=Extreme_55AE
MAJOR=8
MINOR=0
DEVLINKS=/dev/disk/by-path/pci-0000:c1:00.3-usbv3-0:2:1.0-scsi-0:0:0:0 /dev/disk/by-diskseq/55 /dev/disk/by-id/usb-SanDisk_Extreme_55AE_323332354731343032313637-0:0 /dev/disk/by-path/pci-0000:c1:00.3-usb-0:2:1.0-scsi-0:0:0:0
TAGS=:systemd:
CURRENT_TAGS=:systemd:

UDEV  [2134.859549] add      /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/block/sda/sda1 (block)
ACTION=add
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0/block/sda/sda1
SUBSYSTEM=block
DEVNAME=/dev/sda1
DEVTYPE=partition
DISKSEQ=55
PARTN=1
PARTNAME=Extreme SSD
SEQNUM=5863
USEC_INITIALIZED=2134776081
ID_BUS=usb
ID_MODEL=Extreme_55AE
ID_MODEL_ENC=Extreme\x2055AE\x20\x20\x20\x20
ID_MODEL_ID=55ae
ID_SERIAL=SanDisk_Extreme_55AE_323332354731343032313637-0:0
ID_SERIAL_SHORT=323332354731343032313637
ID_VENDOR=SanDisk
ID_VENDOR_ENC=SanDisk\x20
ID_VENDOR_ID=0781
ID_REVISION=3001
ID_TYPE=disk
ID_INSTANCE=0:0
ID_USB_MODEL=Extreme_55AE
ID_USB_MODEL_ENC=Extreme\x2055AE\x20\x20\x20\x20
ID_USB_MODEL_ID=55ae
ID_USB_SERIAL=SanDisk_Extreme_55AE_323332354731343032313637-0:0
ID_USB_SERIAL_SHORT=323332354731343032313637
ID_USB_VENDOR=SanDisk
ID_USB_VENDOR_ENC=SanDisk\x20
ID_USB_VENDOR_ID=0781
ID_USB_REVISION=3001
ID_USB_TYPE=disk
ID_USB_INSTANCE=0:0
ID_USB_INTERFACES=:080650:080662:
ID_USB_INTERFACE_NUM=00
ID_USB_DRIVER=uas
ID_PATH_WITH_USB_REVISION=pci-0000:c1:00.3-usbv3-0:2:1.0-scsi-0:0:0:0
ID_PATH=pci-0000:c1:00.3-usb-0:2:1.0-scsi-0:0:0:0
ID_PATH_TAG=pci-0000_c1_00_3-usb-0_2_1_0-scsi-0_0_0_0
ID_PART_TABLE_UUID=8b240a21-6a95-417a-9bb2-fa65f144040f
ID_PART_TABLE_TYPE=gpt
.PART_SUFFIX=-part1
ID_FS_LABEL=Extreme_SSD
ID_FS_LABEL_ENC=Extreme\x20SSD
ID_FS_UUID=B269-034D
ID_FS_UUID_ENC=B269-034D
ID_FS_VERSION=1.0
ID_FS_BLOCKSIZE=512
ID_FS_SIZE=1000169226752
ID_FS_TYPE=exfat
ID_FS_USAGE=filesystem
ID_PART_ENTRY_SCHEME=gpt
ID_PART_ENTRY_NAME=Extreme\x20SSD
ID_PART_ENTRY_UUID=948c92eb-049d-4697-87fa-57def3294bc4
ID_PART_ENTRY_TYPE=ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
ID_PART_ENTRY_NUMBER=1
ID_PART_ENTRY_OFFSET=2048
ID_PART_ENTRY_SIZE=1953455521
ID_PART_ENTRY_DISK=8:0
MAJOR=8
MINOR=1
DEVLINKS=/dev/disk/by-partuuid/948c92eb-049d-4697-87fa-57def3294bc4 /dev/disk/by-label/Extreme\x20SSD /dev/disk/by-diskseq/55-part1 /dev/disk/by-partlabel/Extreme\x20SSD /dev/disk/by-path/pci-0000:c1:00.3-usb-0:2:1.0-scsi-0:0:0:0-part1 /dev/disk/by-id/usb-SanDisk_Extreme_55AE_323332354731343032313637-0:0-part1 /dev/disk/by-uuid/B269-034D /dev/disk/by-path/pci-0000:c1:00.3-usbv3-0:2:1.0-scsi-0:0:0:0-part1
TAGS=:systemd:
CURRENT_TAGS=:systemd:

UDEV  [2134.862637] bind     /devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0 (scsi)
ACTION=bind
DEVPATH=/devices/pci0000:00/0000:00:08.1/0000:c1:00.3/usb2/2-2/2-2:1.0/host0/target0:0:0/0:0:0:0
SUBSYSTEM=scsi
DEVTYPE=scsi_device
DRIVER=sd
MODALIAS=scsi:t-0x00
SEQNUM=5864
USEC_INITIALIZED=2134776612

and for the non-working port:


UDEV  [2211.433481] change   /devices/platform/USBC000:00/typec/port1 (typec)
ACTION=change
DEVPATH=/devices/platform/USBC000:00/typec/port1
SUBSYSTEM=typec
DEVTYPE=typec_port
TYPEC_PORT=port1
SEQNUM=5958
USEC_INITIALIZED=61674369
NVME_HOST_IFACE=none

UDEV  [2211.435356] add      /devices/platform/USBC000:00/typec/port1/port1-partner (typec)
ACTION=add
DEVPATH=/devices/platform/USBC000:00/typec/port1/port1-partner
SUBSYSTEM=typec
DEVTYPE=typec_partner
SEQNUM=5959
USEC_INITIALIZED=2211431529

UDEV  [2211.437710] change   /devices/platform/USBC000:00/power_supply/ucsi-source-psy-USBC000:002 (power_supply)
ACTION=change
DEVPATH=/devices/platform/USBC000:00/power_supply/ucsi-source-psy-USBC000:002
SUBSYSTEM=power_supply
POWER_SUPPLY_NAME=ucsi-source-psy-USBC000:002
POWER_SUPPLY_TYPE=USB
POWER_SUPPLY_USB_TYPE=[C] PD PD_PPS
POWER_SUPPLY_ONLINE=0
POWER_SUPPLY_VOLTAGE_MIN=5000000
POWER_SUPPLY_VOLTAGE_MAX=5000000
POWER_SUPPLY_VOLTAGE_NOW=5000000
POWER_SUPPLY_CURRENT_MAX=1500000
POWER_SUPPLY_CURRENT_NOW=0
POWER_SUPPLY_SCOPE=System
SEQNUM=5960
USEC_INITIALIZED=61682767
NVME_HOST_IFACE=none

Loell_Framework · July 2, 2024, 1:51am

Hi @Valentin_Bischof , welcome to the community.

If behavior is consistent for both Windows and Linux, then there’s a good chance it’s hardware related, can you file a support ticket if you still haven’t already?

cheers!

Valentin_Bischof · July 2, 2024, 2:38am

Thank you for your reply!

I did submit a ticket and I actually just got it fixed a few minutes ago by the Support Team. After a bit of back and forth, it was as simple as just resetting my BIOS.

Port 4 is now fully functional again; Funnily enough, this also fixed a completely other issue I had were my HDMI Card (or any other USB-C to HDMI Adapter) didn’t have any output on any of the ports (from port 1 to 3)

Second_Coming · July 2, 2024, 4:07am

Did the Support Team mention how the BIOS entered such a state, how to avoid it, and whether a BIOS reset will no longer be necessary via BIOS update / fixes?

Valentin_Bischof · July 4, 2024, 8:48am

No they haven’'t, but I haven’t seen anything like that in the forums here. So I suppose it was just a single tiny issue I encountered. And since two days now, everything is working fine without any issues now.

An uneducated guess would be that there was some corrupt BIOS settings which failed to (or incorrectly) initialized some part of the USB controller during POST?