Hello, my SIL purchased a Framework 16 DYI a few weeks ago. As she is not too knowledgeable with hardware I helped her put it together and install Windows 11 Pro on it. After setting up Windows we noticed that the Touchpad and Keyboard+Numpad stopped working from time to time or “hang” on the clic…

This is most likely the cable between mid plate and the main board being loose or damaged. Or one of the keyboard/spacers/touch pad not making a good connection to the pins. Try removing the keyboard and touchpad, check the cable, and that there is no dust or anything near the pin contacts where t…

Have similar issues with my ‘Laptop 16 Keyboard Module - ANSI’. While working on a text keyboard randomly disconnects for 2-3 seconds (backlight also stops working). Checking the dmesg logs I can clearly see that the USB device just disconnects only to be found 1-2 seconds later. Just over the la…

Any chance of having found a resolution? This is the most interesting thread I’ve found so far, because I have this on Linux 6.15.4 (albeit Debian 12, ppd 0.12), and was thinking it’s a Linux issue. Seeing Windows mentioned brings me both hope and despair. And yeah, haven’t opened the laptop many …

Well in the end we replaced the mainboard. Everything else didn’t work. Replaced all input modules and the midplane before that. Framework was very thorough and had me check everything in detail.

Ok, I opened a support issue with them and linked this thread. After that I noticed that an external keyboard works surprisingly well, like I’m sure I kept typing through some internal disconnects, though sometimes the laptop wouldn’t realize I plugged something in. But when it works it might actua…

I’m currently going through the same process with Framework Support. It’s a bit annoying to go through multiple loops of testing different combinations, images, Linux distros and configs. The current thread is already 43 emails long and spanning over 2 months of back and forth. In any other situat…

After jumping through a few hoops, I was asked to Force On the Force Power for Input Modules setting in BIOS. This made it possible for me to use the laptop, even without an external keyboard, for a long time so far(!) without fail(!!) Going back and setting it to “Require Modules” caused the issue…

I’m currently going through the hoops myself, currently my numpad is on the left side of the laptop and have yet to come across any issues thus far. Sometimes would just just happen even when it’s not hot. So I’m unsure. I will suggest the idea of turning on the option in the bios for the sake if it…

Can also report this very issue and is correlated with heat I believe. Just started happening and will update based on the suggested “Force On the Force Power for Input Modules setting in BIOS” if that fixed the issue.

Framework 16 Keyboard, Numpad and Touchpad disconnect/stop working

Community Support

GPF April 6, 2025, 3:02pm 3

That’s what I already did, check my points above.

Brief keyboard freeze

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Framework 16 Keyboard, Numpad and Touchpad disconnect/stop working

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