FW16 Batch 10 Keyboard, Numpad, and Trackpad detected but do not work

Community Support
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1

Like the title says, I’ve had a FW16 for awhile now, but I’ve never been able to use it because all the peripherals will work for about 30 seconds, then stop for a minute, then work for about 30 seconds, repeat. After a day of debugging, they all stopped working permanently. Frameworks support is beyond worthless, so I’m trying to get the laptop working so I can sell it. What would I likely need to replace to get this working?

I’ve tried:

  1. using usb mice and keyboards - they work fine, even when onboard fails

  2. using only the keyboard or tackpad individually - no change

  3. trying the keyboard and trackpad in all possible positions - no change

  4. updating the bios - no change

other bits of info to help:

  1. issue happens in windows and linux

  2. issue happens with and without video card

  3. issue happens with no input modules installed

  4. if I leave the keyboard off, or the trackpad, I get the appropriate warnings, but if they are both installed and not working I do not get the warning

2

guess the support forum is as useless as the official support

3

How can people keep supporting Framework when they mistreat customers consistently like this? I’m not the only one who is having these issues.