Framework drivers bundle doesn't seems to work properly

Community Support
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1

Hello everyone, i’ve been struggling to use the framework laptop bundle after installing Windows 11 on my framework laptop 13 (fitted with a Ryzen 7 7840U processor). Thus when the program is launched, once the extraction process is complete, a command prompt window opens and closes immediately without anything else happening.

To solve this problem, I tried installing the RZ616 driver directly to make the laptop at least functional, but I couldn’t get it to install.

So I was wondering what was causing the command prompt problem with the official framework software, and how it could be solved (or how I could manually install the missing drivers).

Thanks in advance for any help or advice.

2

Sometimes the download is corrupted. Check it against the checksum.

Check the SHA256 with:
Windows sha256:
certUtil -hashfile C:\file.img SHA256

Linux sha256:
sha256sum file.img

If the sha256 checksum does not match, try downloading the driver bundle again.

3

Thanks for the tip, I tried it, but it didn’t work (the files were intact). However, I downloaded the utility again, but the result was the same.

4

Which version of the driver bundle are you running?

Which specific version of Windows? You can find out by running winver.

5

Later versions of Windows do not have a component loaded by default that the driver bundle was using to call the driver installation. (It is the WMIC functionality)

I remember @DHowett even passed along how to update the driver bundle to Framework so it was not making calls to this depreciated component of Windows that is no longer installed by default.

Not saying that is the case here, though I think I remember others having the same symptoms of a command prompt opening and closing immediately.

6

That was definitively the source of the issue, i’ve tried a different version of the driver bundle and it worked well. It just seems odd that this version isn’t referenced on the official driver bundle dowload page.
Thank you very much for your help !